Sales Associate Job Description Summary

About Eagle Eye Outfitters
Founded in 1999, Eagle Eye Outfitters is an independent outdoor lifestyle retailer in Dothan, Alabama. From our humble roots 20 years ago, Eagle Eye has expanded to over 45,000 square feet becoming a premium retail partner for the best brands in the outdoor industry. As a leader in the retail community in South Alabama, we use outdoor retail as a platform to encourage outdoor pursuits, environmental stewardship, and fulfillment of our community mission statement. It is always our goal to offer our customers the very best quality with unmatched radical customer service.

Working at Eagle Eye Outfitters
At Eagle Eye Outfitters, we believe the work we do changes individuals' lives. We are a locally owned business with big ambition. People are the heart of any organization - including our own. Our company’s belief is People Matter Most which applies to our approach in every decision we make to serve our customers, staff, and community. We are dedicated to empowering and developing people, solving difficult problems, and helping careers flourish inside and out.

Skills and Responsibilities:

• Works closely with customers to determine needs
• Answers questions about products and recommends the right solutions
• Promptly resolves customer complaints and ensures maximum client satisfaction
• Stays up-to-date with product features and maintains store’s visual appearance to high standards.
• Enthusiasm and passion for the outdoors and excellent customer service are a must
• Achieves excellent customer service by building relationships with genuine conversations and personal interactions
• Provides a positive customer experience with fair, friendly, and courteous service
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations
• Contributes to team effort by accomplishing related results as needed

Responsibilities

• Support the company culture that ensures radical customer service and high performance is the focus of all activities.
• Deliver outstanding customer service by surpassing our customer's everyday expectations.
• Assess customers’ needs to provide assistance and information.
• Support an environment that places the needs of the customer before any task-oriented job responsibilities.
• Work as a team with co-workers to maximize sales and enhance the customer experience throughout the entire store.
• Maintain store appearance by adequately performing general housekeeping.
• Comply with inventory control procedures.
• Knowledgeable of and follows all store safety procedures
• Peer to Peer Accountability. Serve co-workers and be willing to have courageous conversations as needed for each other’s individual development and growth.
• Other duties as assigned.

Education/Experience Requirements:

• Must be 16 years or older with a high school degree or equivalent, highly preferred
• Proven work experience as a retail sales associate, sales representative or similar role preferred

Schedule Requirements:

• Availability to work flexible shifts including evenings, weekends, and holidays.
• 5-day work week with primarily 8-9-hour shifts
• Eagle Eye Outfitters is closed every Sunday

Computer Skill Requirements:

• Basic Typing Skills
• Microsoft Applications
• General Understanding of Excel
• General Familiarity with iPad functions
• Previous Experience using a POS/Inventory Management System is a plus

Intellectual Competence Requirements:

• General understanding of Retail Customer Service practices
• Basic Math Skills
• Proficiency in English but bilingual in Spanish is a plus
• Sound judgment/decision-making ability: must be able to apply consistent logic, rationality, and objectivity in decision-making. Must be able to maintain an objective view of situations to make impartial, well-reasoned decisions.
• Continual learner. Assess and recognize own strengths and weaknesses; pursue self- development.

Interpersonal Competence Requirements:

• People Matter Most: people-oriented and driven by customer satisfaction.
• Professional Demeanor: Arriving for work each day dedicated to having a great attitude to display to others your excitement about your profession. Working to the best of your ability to ensure that others observe your high-performance standards. Sacrifices personal agendas for your team and the entire company to be more successful.
• Must have excellent listening skills to comprehend directives, inquiries, and/or comments, and decipher intent and meaning.
• Must have the ability to display appropriate demeanor, dialogue, interaction, and attire when dealing with staff, customers, co-workers, or management.
• Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness, and trustworthiness.
• Must have the ability to exhibit high levels of energy, and a strong desire to achieve
• Must have the ability to take a stand on issues of importance and accountability. Willing to have courageous conversations without being abrasive.
• Must have the ability to work in a team environment and establish collaborative peer relationships.
• Flexibility. Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or sales team dynamics.
• Resilience. Deals effectively with pressure; remains optimistic and persistent, even under adversity.
• Recovers quickly from setbacks. Ability to quickly adapt to seasonal fluctuations in traffic (fast-paced vs slow-paced depending on season).

Physical Demand Requirements:

• Stand/Walk for long periods
• Use of hands for firm and strong grasping. Frequent use of finger dexterity
• Ability to reach with hands and arms
• Ability to talk, hear, and communicate clearly with co-workers and customers
• Occasional lifting, carrying, pushing, and/or pulling up to 25 lbs
• Ability to bend, stoop, kneel, crouch, or crawl

Seasonal Benefits:

• Closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day
• Generous Employee Discounts

Eagle Eye Outfitters provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Age-inclusive

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Were you referred by a current Eagle Eye Employee? If Yes, who?
• Is your attached resume up-to-date?
• You must be available to work five days a week with flexible 8-hour shifts including evenings, weekends with one Saturday off a month, and holidays. Does your availability allow for this?

Work Location: In person