Retail Sales Associate Job Description Summary

Under the Supervision of Store Management, the Retail Sales Associate works closely with customers to determine their needs, answer their questions about products, and recommend the right solutions. This position should also be able to promptly resolve customer complaints and ensure maximum customer satisfaction. Enthusiasm and a genuine passion for serving others are a must.

Ultimately, the duties of a Retail Sales Associate are to achieve excellent customer service by building relationships (both with staff and customers) with genuine conversation and personal interactions.

Responsibilities

• Support the company culture that ensures radical customer service and high performance is the focus of all activities.
• Deliver outstanding customer service by surpassing our customer's everyday expectations.
• Assess customer’s needs to provide assistance and information on product features.
• Support an environment that places the needs of the customer before any task-oriented job responsibilities.
• Work as a team with co-workers to maximize sales and enhance the customer experience throughout the entire store.
• Maintain store appearance by adequately stocking and performing general housekeeping.
• Continual training on products offered in order to become an expert. Gather and provide feedback to the Department Manager on new product requests to meet customer needs.
• Comply with inventory control procedures.
• Knowledgeable of and adherence to all store safety procedures
• Peer-to-Peer Accountability. Serve co-workers and be willing to have courageous conversations as needed for each other’s individual development and growth.
• Other duties as assigned.

Education/Experience Requirements:

• High school degree/equivalent or more.
• Proven work experience as a retail sales associate, sales representative, or similar role preferred.

Schedule Requirements:

• Availabile to work flexible shifts including evenings, weekends, and holidays.
• 3 to 4-day work week with primarily 8 to 9-hour shifts. Opening shift is 8:30 to 5:30 and closing shift is 10:30 - 7:30.
• 3-4 Saturday shifts per month with at least one Saturday off per month excluding key dates and December.
• Eagle Eye Outfitters is closed every Sunday.

Physical Demand Requirements:

• Stand/Walk for long periods.
• Use of hands for firm grasping—frequent use of finger dexterity.
• Ability to reach with hands and arms.
• Ability to talk, hear, and communicate clearly with co-workers and customers.
• Occasional lifting, carrying, pushing, and/or pulling up to 25 lbs.
• Ability to stand, stoop, kneel, crouch, or crawl.

PART-TIME BENEFITS:

• Closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day.
• Generous Employee Discounts
• Volunteer Time Off - 20 paid hours per year of Volunteer Time Off (VTO) to be used for community service (After 90 days PT Status, Prorated)
• Company Aflac Secondary Insurance Options

Working at Eagle Eye Outfitters

At Eagle Eye Outfitters, we believe the work we do changes individuals' lives. We are a locally owned business with big ambition. People are the heart of any organization - including our own. Our company’s motto is "See a need, meet a need" which applies to our approach in every decision we make to serve our customers, staff, and community. We are dedicated to entrusting and developing people, solving tough problems, and helping careers flourish inside and out.

Eagle Eye Outfitters provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Age-inclusive

Job Type: Part-time

Pay: $10.00 - $14.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Were you referred by a current Eagle Eye employee? If yes, who?
• Is your work experience up-to-date on the resume/application that you are attaching for this job application?
• Do you have any schedule limitations or conflicts, i.e. school class times, sports, secondary job, or planned trips? This job requires Monday - Saturday availability and holidays. We are closed on Sundays. This is not a Seasonal position.

Work Location: In person