Overall Job Function:  You are the “final contact” with a How-To Building Center customer. Their experience with you will be their final impression of the How-To Building Center and may determine whether or not this customer returns and becomes a lifelong How-To Building Center customer. You are “boots on the ground” for maintaining positive relationships with our customers. Making sure the appliances, of all types and brands, are in good physical condition and working order and prepared to serve the needs of our customers. 

Essential Job Functions:

Ensure that each guest receives outstanding guest service by providing a guest friendly environment greeting and acknowledging every guest.

Maintaining solid product knowledge and all other components of guest service.

Maintain an awareness of all product information, merchandise promotions, test merchandise and current promotional advertisements.

Shares exceptional customer service best practices with all customers while also modeling the values of the How-To Building Center and FCS. 

Prepare appliances for loading and unloading.

Work in a team setting delivering and installing appliances.

Helping maintain a clean and organized warehouse.

Operate company delivery truck safely and respectfully. Update for service or repairs.

Interact and communicate with customers and fellow How-To Building Center employees clearly and respectfully.

Track daily/weekly jobs for payroll purposes.

Comply with all How-To Building Center policies, procedures, and practices.

Performs tasks and assignments requested by the Sr. Director of Retail.

Any additional duties, as assigned.

Secondary Responsibilities: 

Ability to communicate clearly and effectively with staff and customers in any situation.

Ability to manage stressful situations (and people) in a courteous, patient, and kind manner.

Attitude of positivity and ability to respond calmly under pressure.

Ability to multitask and has strong attention to detail when performing tasks.

Flexibility with different working schedules and tasks performed.

Displays commitment when performing tasks.

Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.

High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.

Requirement

High level of customer service focus

Supports a consistent professional image of the company.

Observes safety policy and procedure as an absolute

Attitude of positivity and reacts calmly under pressure.

Work ethic of the highest integrity

Commitment to dependability and willingness to work to meet goals and deadlines.

Effectively solve problems. 

Make a professional impression using effective verbal and written communication. Exude confidence and comfort in interacting with all associates and customers.

Education & Experience:

High school diploma or GED

Prefer 1 or more years of sales or customer service experience.

Work Environment: 

This position is based in a fast-paced office setting. Equipment utilized will be computer, phone, fax, copy machine and other standard office equipment. Hours will vary with the demands of the retail environment, including evening, weekend, and holiday rotations. Position will occasionally work outside; exposed to elements, loud noise, and varying weather conditions.

Physical Demands:

While performing job functions the employee will be required to talk and hear most of the time. The employee will spend frequent intervals moving and sitting, while also needing to reach, bend, twist, crawl, crouch, stoop or kneel. The employee will need to be able to lift up to 100 pounds frequently and maneuver on and off step equipment. The physicality of this job is high. 

*FCS job descriptions are a representation of a job requirements knowledge, skills, and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 After reading the contents of this job description, I understand the responsibilities, requirements and duties expected of me.