Job Summary 

The Operations Records Specialist is responsible for verifying accuracy of new account and customer documentation and informing Operations staff of any deficiencies. Responsibilities include tracking and reporting accuracy statistics for Management. With the use of a document imaging system, the Operations Records Specialist is required to enter and verify identifying information, naming configuration, and storage location of files; accept valid documents; identify account boarding inconsistencies; and verify corrective action on outstanding items. The Operations Records Specialist performs a lead role in ensuring the integrity of customer document records, and will maximize opportunities to coach and develop New Account Representatives. When handling telephone and email inquiries, the Operations Records Specialist provides professional and courteous service. Job duties are rotated periodically to provide exposure to different skill sets and challenges.

Essential Duties 

• Verify new account/customer documentation for completeness and validity
• Communicate with branch operations staff
• Track and report accuracy statistics for Management
• Enter and verify identifying information
• Naming and storage location of files 
• Accept valid documents
• Identify account boarding inconsistencies
• Verify corrective action on pending rejected items
• Performs a lead role in ensuring the integrity of customer information records
• Maximize opportunities to coach and develop New Account Representatives
• Answer telephones, respond to emails and handle inquiries

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Non-essential Duties

• Attend meetings, seminars and business conferences

Required Knowledge

• Regulations DD, E
• Bank Secrecy Act
• FDIC Insurance
• Privacy Act
• Safe Deposit Box Procedures
• Knowledge of documentation requirements for New Accounts
• Products & Services

Basic Knowledge, Skills and Abilities

• Customer Service Skills
• Telephone Skills
• Communication Skills
• Problem Resolution Skills
• Mentoring Skills
• Basic computer skills

Equipment & Software Operated

• Desk top Computers 
• Standard Office Equipment (copiers, fax machines) 
• Document Imaging System (Laserfiche)

Physical Requirements & Work Environment 

• Requires sitting for prolonged periods of time
• Office setting w/controlled temperature 

Education and Experience 

• High School Diploma or equivalent required
• Experience with Microsoft Word, Excel and Outlook

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.