Job Summary

The Fraud Specialist 1 reports directly to the Fraud Manager and Fraud Supervisor. This position is responsible with performing fraud monitoring related to the analysis of the daily internal ONS Checks, Deposits, ACH transactions, Q2 Sentinel, Debit Card Regulation E claims and Zelle Claims. Ensuring that all suspicious activity is reviewed in a timely manner using sound fraud analytical skills and problem solving to mitigate any potential risks. Review and identify any unusual or suspicious activity to determine any potential losses. Verify the transactions with the branches and customers. . Responsible for ensuring that pre-established department standards are achieved and maintained.

The Fraud Specialist 1 is expected to demonstrate good customer service skills, sound fraud analytical skills, problem solving, effective communication skills, consistently displaying confidence, and keeping appraised of recent fraud trends. 

Essential Duties Related to ONS, Deposit, and ACH Fraud

• Verify all potential ONS, Deposit, and ACH fraud as identified in the Bank’s Fraud Detection Systems.
• Notify Branch Operations on any questionable items to obtain approval.
• Track and retain exception item resolutions.
• Follow Operational procedures for timely returns.
• Track and retain return data for further reference and reporting.
• Verify and resolve potential Insider Account fraud suspect items (i.e. employees, shareholders, etc.) through the Bank’s Fraud Detection System.

Essential Duties Related to Real Time ACH and External Transfers Fraud

• Verify all potential ACH and External Transfer fraud as identified in the Bank’s Fraud Detection System.
• Notify Branch Operations on any questionable items to obtain approval.
• Track and retain exception item resolutions. 
• Follow Operational procedures for Stop Payments
• Track and retain stop payments (cancellations) for further reference and reporting

Essential Duties Related to Zelle Transactions

• Open Fraud Claims as soon as the fraud is confirmed.
• Review all Fraud/Dispute activity reported for possible chargeback rights and recovery.
• Responsible for working fraud/dispute claims in a timely manner to ensure compliance with Regulation E. 
• Maintain proper follow up on any investigative leads on any Fraud case.
• Maintain a Regulation E Tracking Log of all Fraud/Dispute claims 

Essential Duties Related to Debit Card Fraud/Disputes

• Open Fraud/Dispute claims on Pin Debit Transactions.
• Responsible for providing provisional/final credit on the fraud/dispute claims reported to Primax in a timely manner to ensure compliance with Regulation E.
• Maintain all Fraud Logs up to date for management and accounting purposes.
• Maintain the General Ledger accounts for the Fraud area and clear all items according to the Bank policy (90 days or before).
• Work all fraud/dispute Pin Debit claim through STAR
• Maintain proper follow up on Pin Debit fraud/dispute claim. This includes the chargeback process cycle, and photo request. 

Service Level Tracking

• Meets the following Service Level Agreements:
  1. Accurately Process Critical Duties => 95%
  2. Potential Fraud Exceptions Timely Submission = > 95%
  3. Exception Item Resolution Requirements Adherence ( 250 items within a consecutive four hour period)

Non-Essential Duties

• Document all Procedures
• Tasks Audit and Certification
• Excel Monitoring and Tracking

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Required Knowledge

• Regulation CC
• Regulation DD
• Regulation D
• Regulation E (EFT) Overview
• Knowledge MasterCard Rules and Regulations
• Regulation E – Error Resolution

Basic Knowledge, Skills and Abilities 

• Clear understanding of the English Language (Spoken & Written) 
• Basic Mathematical Skills
• Basic Typing Skills
• Customer Service and Listening Skills
• Time Management Skills 
• Excellent Interpersonal Skills
• Excellent Communication Skills 
• Critical Thinking and Analytical Investigative Skills
• Ability to actively listen & learn.
• Ability to respectfully communicate with Managers, Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people
• Ability and desire to foster and interact in a team environment, and willingness to contribute to team efforts

Officer Title Eligibility 

For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. This position is not eligible for an Officer Title.

Equipment Operated 

• Desk Top Computer and associated software programs
• Standard Office Equipment (copiers, fax machines)

Physical Requirements & Work Environment 

• Requires repetitive movement
• Requires standing and/or sitting for prolong periods of time
• Requires lifting up to 20 lbs.
• Requires using hands to handle, control or feel objects
• Office setting w/controlled temperature

Education and Experience 

• High School Diploma or equivalent required, AA desirable
• Minimum 1 year experience in a banking security environment and/or 1 year experience in a credit or debit card processing environment.
• Background in overall bank operations is required.

Additional Requirements:

• Professional business attire
• Scheduling flexibility based on department needs
• Saturdays, Sundays and/or After Hours may be required

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.