Farm Credit of Northwest Florida is seeking a Loan Assistant to join our Lending Team in our Marianna, Tallahassee, Monticello, or Milton office.

Experience in consumer / residential lending is a plus; however, we are willing to train the right candidate.

Primary Responsibilities :

• Assists Loan Originators with administrative support functions.
• Acts as liaison between Loan Originator, Loan Processor, Closing Department, customer and third parties.
• Ensures loan application packages are complete and accurate.
• Requests, follows up, gathers, reviews, and organizes pending financial and loan related information for submission to portfolio underwriters, Secondary Mortgage Market investors and the Closing Department.
• Assists in retrieving and saving client information including mailing and emailing documents, preparing correspondence, making copies of borrower information as requested, filing, scanning, etc.
• Coordinates, processes, and documents construction draw requests with borrower, builder, appraiser, draw inspectors, lender, and accounting department.
• Ensures deadlines for contract closing, rate locks, and construction periods are met within the lending department's control.
• Provides an outstanding prompt and courteous customer experience while always communicating in a professional, warm, and friendly manner.
• Understands and applies Farm Credit regulations, policies, procedures, and products well enough to recognize opportunities and / or problems and either handle or rise to manager's attention.
• Energized by variety, service-oriented and is fast and accurate.
• Manages conflict and navigates conversations with internal and external customers using tact and diplomacy.
• Radiates a professional image in all internal / external interactions.
• Provides backup support to the Loan Originators.
• Performs other projects and duties as assigned by manager.

The ideal candidate will :

• Have exceptional follow-up, time management, problem solving, interpersonal and communication skills.
• Be self-motivated, a team player, dependable, versatile, organized, fast but accurate, technology-oriented, an early adopter of change and coachable.
• Have 2-3 years of experience with Fannie Mae, working in various systems such as BytePro, Encompass, CRM, nCino and / or Desktop Underwriter as well as having knowledge related to real estate, home lending and / or the construction industry.
• 2 years customer service experience required.
• The salary range for the position is $37,000 - $44,900 and up to 9% employer contribution to your 401K as part of a full benefit package.

Proficient in English and Bilingual in Spanish is a plus. This position is not eligible for remote work.

Hiring Office Locations :

• Marianna, FL
• Tallahassee, FL
• Monticello, FL
• Milton, FL

Last updated : 2024-03-28