Essential Functions:

• Answer all incoming phone calls and direct calls to agents and service associates
• Direct lobby traffic
• Provide support to the agent and service associates as needed
• Confirming appointments
• Document filing
• Sorting and distributing mail
• Perform other job-related duties and special projects as requested

Knowledge, Skills, Abilities Required:

• Must have a friendly positive attitude, strong written and verbal communication skills, and professional phone etiquette.
• Self-motivation, strong work ethic, and great customer service skills are essential in this position.
• Excellent organizational skills, attention to detail, and follow-up skills.
• Must maintain a high degree of confidentiality.
• Must always present themselves in a professional manner.
• Must have proficiency of PC with Microsoft Word, Excel, Outlook and good data entry skills.

Education, Experience, and Other Requirements:

• High School diploma or equivalent. Some college preferred but not required.
• Minimum of 2 years of customer service experience required.

Working Conditions and Physical Requirements:

• The duties of this position are normally performed in a general office setting. This is a fast-paced work environment.
• This position is classified sedentary/light and requires the ability to sit for long periods of time.

Equipment Used:

• Computer (PC with Microsoft Office programs), telephone, calculator, telephone, copier, fax, and printer.

Other Position Requirements:

• Perform quality work within deadlines.
• Interact professionally with other employees and clients.
• Work effectively as a team contributor.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Microsoft Excel: 1 year (Preferred)
• Microsoft Powerpoint: 1 year (Preferred)

Work Location: In person