Now is your chance to get your foot in the door with a great company that provides excellent benefits and opportunities for upward mobility. The job requires someone with the highest level of customer service skills. This role involves working with customers to resolve personal line claims. This is a challenging but rewarding position that involves investigating accidents to determine coverages and liability. This is a GREAT opportunity for the right person who is eager to learn and wants to build a career not just a temporary job.

We are only looking for individuals that are positive, fun, and charismatic to join our Farm Bureau team. Positivity and drive is critical. This is your chance to start your career with Farm Bureau.

Essential Functions:

• Respond to and resolve customer service requests according to FBL Financial Group, Inc., policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times.
• Contribute to the financial success of Farm Bureau by effectively determining if losses are covered under the terms of an existing policy by reviewing police reports and verifying applicable insurance coverage. Project a positive image of Farm Bureau by fairly and efficiently negotiating and settling assigned claims with all customers.
• Assist in training and motivation of first level FNOL team, Claim Service Representatives, inside Appraisers and other support personnel regarding claims handling procedures. Take FNOL during high volume claim periods.
• Ensure that management has accurate claim information by properly investigating loss claims by calling or writing insureds, claimants, agents, and witnesses; ordering, police reports; engaging services of appraisers, and referring claims to District Claim Manager or Administrator for outside investigation if necessary.
• Assure claims are settled in accordance with regulations, statutes and policy language by reviewing bills and estimates submitted for accuracy, necessity and reasonableness. Consider services rendered charges allowable and acceptable customary charges in area. Approve and issue payments.
• Adjusts or denies claims, considering deductible amounts, depreciation, policy limits, etc. Negotiates and explains decisions to insured’s, claimants, agents, etc. as necessary. Settles first party claims as well as third party property claims.
• Maintains professional and productive relationships with agents, agency managers, policyholders, claimants, doctors, attorneys and others so to bring credit to the claims department and company. Keep a service-oriented attitude at all times. Cooperate with departments to insure the aims and objectives of Farm Bureau are achieved.
• Set priorities and plan to insure the aims and objectives of Farm Bureau are achieved. Prepare running notes/documentation, written reports, salvage disposal documentation in accordance with established procedures.
• Identify candidates for subrogation and initiate subrogation with first notice to adverse party. Respond to and may work with Subrogation staff regarding arbitration contentions. Non-Essential Functions: Rotating weekend shifts may be required.
• Progress towards industry education is expected (AIC, CPCU, AEI programs, etc.)
• Perform other job-related duties or special projects as assigned.

Job Type: Full-time

Pay: $42,500.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Language:

• Spanish (Preferred)

Ability to Relocate:

• Las Cruces, NM 88011: Relocate before starting work (Required)

Work Location: In person