Bistro Servers are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Bistro servers should be knowledgeable and familiar with all menu items, food preparations, ingredients and be able to make recommendations to guests as well as offer menu suggestions and up sell where possible to maximize sales. Bistro employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.

Essential Duties and Responsibilities Include:

• Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. Greets, and makes welcome, each guest seated in assigned station. Takes initial food and/or beverage order within 5 minutes of guest being seated.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Delivers prepared food to the appropriate guest within three minutes of completed production of order.
• Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
• Resolves service issues according to service standards.
• Itemizes, totals, and presents check for payment to correct customers.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Wipes counter areas, sinks and bus stations as necessary to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.