Evaluate, authorize, and approve loans. Advise borrowers on financial status and methods of payments. Act as liaison between customer and our financial institution and help qualified applicants acquire loans in a timely manner.

• Approve loans within specified limits and refer loan applications outside those limits to management for approval.
• Help applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants' financial status, credit, and work history to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Obtain and compile copies of loan applicants' credit histories, financial statements, and other financial information.
• Review and update credit and loan files.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Compute payment schedules.
• Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
• Submit applications to credit analysts for verification and recommendation to the Branch Manager or Management office.
• Handle customer complaints and take appropriate action to resolve them.
• Work with clients to identify their financial goals and to find ways of reaching those goals.
• Negotiate payment arrangements with customers who have delinquent loans.
• Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

• Provide friendly excellent customer service to our customers in person and over the phone
• Take loan application and processes for approval/denial
• Receive and post payments
• Maintain and balance cash drawer daily
• Maintain daily delinquency reports
• Service past due accounts with dignity and respect to our customers and build solutions
• Make daily bank deposits
• Call approved and unmade application to close loan
• Maintain compliance with policies and procedures
• Network within the community to find and attract new customers
• Maintain an organized, clean and professional work environment
• Work closely with other team members and manager to obtain branch goals
• Other duties as assigned

Job Requirements:

• 1-year customer service experience from any industry
• Basic computer skills and be able to operate a calculator
• Must have a valid driver’s license with a reliable vehicle and valid proof of insurance
• Ability to speak English and Spanish preferred
• Stable work history
• Valid driver’s license, acceptable driving record and reliable transportation

BENEFITS:

• Competitive pay
  
  • Comprehensive paid training
  • Vision/Dental Insurance
  • Advancement Opportunities