FamilyAid is Greater Boston's leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures.

We prevent homelessness whenever possible; reduce harm if homelessness can't be avoided by getting families stably housed as quickly as possible and mitigating trauma, especially for children; and provide wraparound supports for children and parents that foster long-term stability.

FamilyAid provides children and parents with a path to permanent housing via educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes. We employ a two-generation (2Gen) educational model that focuses on parents and children's needs, teaching families how to quickly overcome the barriers they face to return to stable housing.

We have quadrupled in size in the last five years and remain on an exciting growth trajectory to serve more than 5,000 children and parents this year. We have launched bold new strategies to reduce two generation homelessness by deepening and increasing our prevention, housing, and supportive services for children and parents.

Significant new funding powers our strategic vision of serving more families through a deepened 2Gen approach that reduces homelessness's cause, scope, and impact.

Our supportive, collaborative, diverse workplace of more than 120 professionals is ideal for a skilled, result-oriented manager driven to help children and families thrive. FamilyAid has been recognized as a 2023 Top Workplace by the Boston Globe Media.

To support these strategies, the agency seeks a dynamic, driven Residential Support Advocate (RSA).

This position will work to support FamilyAid Boston staff as they support parents to transition out of shelter.

The Residential Support Advocate will provide general support to program participants and oversees adherence to program rules and expectations designed to promote client well-being and safety through a trauma informed approach.

Our supportive, collaborative, and diverse workplace of more than 120 professionals is ideal for a skilled, result-oriented executive driven to help children and families thrive.

The agency supports professional growth, and offers competitive salaries, health, and dental plans, an employer-contributed 403b retirement plan, and a generous paid time off package.

To learn more about our work, please visit https://familyaidboston.org/

Work Schedule and Conditions:

Full-time with number of hours and schedule to be determined with flexibility to best meet program needs. Work located at three FamilyAid sites as assigned. Shifts: 3/4pm-11pm, and awake overnight 11pm-7/8am

Evening shifts: 3/4pm-11pm, and awake overnight 11pm-7/8am

Supervision: Client Service and Compliance Supervisor

Location: Position is based at a family shelter located in a residential Boston neighborhood.

FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.

• High-School, associate, or bachelor’s degree.
• CPR & First Aid certified
• Understanding of Trauma Informed Care
• Previous human service experience, preferably residential, with a strong interest in working with homeless families
• Ability to occasionally ascend and descend stairs up to three or more sets, frequently move equipment/snow weighing up to 5-20 lbs., and remain in a stationary position 50% of the time
• Ability to work alone and handle crises with good judgment, adequate communication skills – both written and oral
• Preference for bilingual (esp. Spanish) capability
• Dependable, adaptable, and able to cope with stress
• Ability to multi-task and effectively prioritize competing demands
• Good follow-through and attention to detail
• Reliable personal transportation to enable ability to commute between locations throughout each shift.