Community Engagement Specialist

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. You can even earn three additional days per plan year!
• Bereavement Leave: We offer 3 paid days of bereavement leave annually to ease the burden during a family member's passing.
• Paid Holidays: Enjoy the 12 holidays without the worry of receiving a paycheck (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• 401k Plan with Matching: Secure your financial future with our 401k plan and employer matching.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Employee Assistance Program (EAP), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

This position is essential to enhancing awareness, supporting recruitment efforts of FSS, and providing marketing support as needed while also increasing partnerships in the community to benefit children in care. The position reports to the Community Engagement and Recruitment Manager but works collaboratively with the recruitment team and across the organization.

The position has oversight of specific events and fundraising, volunteer programs along with the required reporting of these activities.

Critical to the benefit of children and families is the marketing and communication of supports and services. This position provides marketing and communication expertise to internal departments to support family preservation, kinship, fostering, and adoptions.

Position requires continual evolution and enhancements of programs and efforts to build relationships and partnerships to assist with in-kind donations and/or monetary contributions. Additional responsibilities include creating budgets (reflective of expenses and donated funds) and maintaining variance reporting.

Essential Duties:

• Relationship building to establish partnerships and or solicit contributions to support programs and initiatives for the benefit of children and families in care and foster parents. To include system of tracking of outreach, participation and FSS on-going outreach to grow and establish relationships. Relationship building extends to DCF and child protective investigators as well. 40%
• Content generation and impact story gathering and writing to support recruitment and engagement activities.15%
• Planning and execution of strategic volunteer programs 15%
• Post Campaign/Marketing Service: Coordinate debrief and draft recommendations for proposed solutions to what worked and did not work to enhance quality, effectiveness, and efficiency. Provides reporting and metrics for on-going reference and quarterly reporting. 20%
• Other duties as assigned and special projects 10%
• Attend appropriate meetings As Needed

Qualifications

Education: Bachelors degree from an accredited university in college degree preferred in marketing, public relations, journalism, communications, or business.

Experience:

Minimum of two years demonstrated experience in: Relationship building, marketing, communications, and strategic marketing and communication plans.

Must have creative problem-solving skills, work well under pressure, strong customer service mindset. Excellent communication and interpersonal skills are a must, along with knowledge and ability.

The effective speaker before small and large groups.

To perform this job successfully, an individual must have the demonstrated skill set to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven Networking and ability to get your foot in the door
• Discern from networking and meetings with potential donors and partners the organizations need and how to directly convert it to a support or funding source for FSSs needs
• Ability to adapt to different environments and levels of management and work with diverse teams
• Establish, maintain and track budget expenditures
• Measure and evaluate events/programs to determine success or areas for improvement
• Proven social media expertise
• Organized with exceptional communication and time management skills
• Ability to work independently and the ability to be creative
• Passion for planning and mindfulness
• Ability to prepare a variety of written materials skilled in organization and details
• Ability to adapt to different environments and levels of management and work with diverse teams
• Excellent professionalism
• Positive attitude
• Tech-savvy and proficient in MS Office, PowerPoint with Adobe Creative Suites, InDesign

Knowledge of:

• Business development and sales
• Child welfare system
• Donor solicitation to support non-profit agency
• Program/Event promotion, management and development
• Planning, budgeting, reporting and metric tracking

Skills:

• Strong follow-up and follow-through
• Strong Written and Verbal Communication
• Strong organizational and time management with ability to prioritize and organize multiple projects at one time
• Effective speaker to small or large groups

• Strong local relationships a plus
• Advanced in design software Adobe Creative Suites, In-Design
• Proficiency in Excel, Microsoft Word, PowerPoint.
• MS Office (Office 365 experience a plus)

Other Requirements:

• Ability to build rapport with donors, volunteers, clients and the public with discretion and a customer-service mindset
• Clear a Level II background screening.
• Clear a reference check
• Clear a local background check from the county in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.
• Provide copy of automobile insurance.
• Provide proof of and maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.
• Provide a copy of all certifications and degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Family Support Services team members follow 5 core values:

Partnership: At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence:FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion:We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity: Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org