POSITION TITLE: Supported Housing Case Manager (Bilingual Spanish/English preferred)

REPORTS TO: Direct Services Program Manager

HIRING RANGE: $23 to $24 per hour DOQ; full position range $23 to $25.32 per hour.

BENEFITS: Full benefits package including: medical, dental, vision, holidays (90 hours per fiscal year, days chosen by employee), vacation (2 weeks per year- accrued per hour worked), and sick leave (12 days/year- accrued per hour worked).

HOURS: Full time 35hours per week, Monday-Thursday 9-5, Friday 9-2PM. Occasional nights/weekends.

LOCATION: This position is based out of our West Olympia office.

About Us: Family Support Center of South Sound is a nonprofit 501c3 multi-service agency located in Olympia, Washington, founded in 1992 to provide families and survivors of domestic violence, sexual assault, stalking, and human trafficking with coordinated supportive services in one centralized location with the mission, “Working Together to Strengthen All Families and Survivors”. Family Support Center seeks to build strong, healthy, safe, and hopeful families through collaborative programs and services, with the goal to reduce the impacts of family and child poverty, homelessness, and family violence in the South Sound community.

Position Summary: The Supported Housing Case Manager provides comprehensive case management support to chronically homeless families with children. The position works to assess the barriers the client and family have to acquiring and sustaining permanent housing, assisting households to set individualized goals and action steps to meet them. The case manager is responsible for working from a harm reduction, housing first approach. The case manager may work with community partners to secure housing for the household, as well as internal resources such as rapid re-housing, diversion, and other services.

Preferred Skills & Experience:

• Lived experience: personal history navigating poverty, homelessness, domestic violence, substance use disorder, or mental health challenges
• Professional experience: A minimum of 1 year working directly with families providing case management/ home visitation /advocacy/resource and referral or related work experience
• Technology: Computer literacy; Proficiency in the use of Microsoft office programs
• Education: Bachelor’s degree in social services or related field. May substitute comparable work experience for education.
• Bilingual/bicultural Spanish/English
• Local work experience; familiarity with Thurston County social service resources
• Experience working with diverse populations
• Experience providing crisis intervention
• Experience working with survivors of domestic violence, sexual assault, stalking or human trafficking
• Transportation: Must have insured personal vehicle and be willing to travel locally

Licenses and Other Requirements:

• Washington State Driver’s License
• Fully insurable driving record
• Ability to pass a comprehensive background check

Primary Responsibilities:

• Maintain a caseload of households authorized to receive Foundational Community Supports Supported Housing Services, specifically families with children.
• Work alongside families to establish goals, identify barriers that impact goal attainment, and action steps necessary to achieve goals. Keep the goal plan updated and reflective of the needs and desires of the family.
• Provide ongoing case management support to assist families in identifying permanent housing options through internal and external referrals; this may include rapid re-housing, shelter, permanent supportive housing referrals, diversion, etc.
• Provide direct client services. I.e.: assist in completing housing applications, providing direct landlord advocacy and coordination, rapid re-housing documents, completing credit repair tasks, and addressing other barriers to accessing housing.
• Once housed, provide continued case management support to assist families in achieving their identified goals; particularly those which support long term housing retention. Such goals may include: accessing substance use treatment, employment support, financial assistance, education, assistance accessing mainstream benefits, addressing physical/mental health needs etc.
• Meet with clients as often as necessary to evaluate progress in meeting steps in action plan, celebrate successes, provide comprehensive one on one support and advocacy to overcome challenges, and reassess and modifying goals as necessary to ensure success.
• Develop and maintain relationships with faith based communities, schools, and other community partners who provide support to low income families; coordinate family services between multiple providers.
• Maintain accurate and thorough electronic files. Retain documentation and case notes of services provided as well as records that demonstrate the successful completion of goals. I.e.: copies of referral forms, completed housing applications, employment, or benefits applications; new hire letter, lease, etc. Ensure required program documentation is maintained (homeless verification, income verification, HMIS release form etc.)
• Ensure all case notes and services are documented following golden thread documentation, tying all services back to the barriers of the household and established goals.
• Maintain accurate files and documentation specific to Foundational Community Supports requirements, including authorizations, denials, Provider One information, etc.
• Exit clients from program if no contact for 60 days. Document a minimum of three attempts to make contact first (phone call, certified letter, home visit)
• Participate in agency’s on-call rotation to provide backup support to volunteers in evenings; approximately 3-4 weeks per year.
• Represent Family Support Center at community meetings applicable to position, and report back to larger staff of community updates and resource availability
• Other duties as assigned

To apply for this position, please reply to this post with your professional resume, cover letter, and contact information for three professional references. You may also fax documents to 360-943-1139 ATTN: Natalie Skovran, or mail them to Family Support Center of South Sound 3545 7thAve SW Suite 200, Olympia WA 98502. No phone calls.

Family Support Center is an equal opportunity employer and service provider. Family Support Center shall not discriminate against any person on the basis of any legally protected status including, but not limited to: age, citizenship, color, disability, health condition, ethnicity, marital status, national origin, religion, sex, or sexual orientation.

Job Type: Full-time

Pay: $24.00 - $24.50 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person