Overview

Responsible for providing administrative support to program staff, on-site and off-site, which require in-depth knowledge of assigned program areas. Provides quality services to clients by maintaining records, reviewing, and tracking documentation, while ensuring compliance. Takes all incoming calls and schedules outpatient appointments.

Responsibilities

• Maintain clinical files in the Electronic Health Records (EHR) system, process intake forms and review for completeness, process records requests as per agency policies.
• Ensure confidentiality of employee and client information.
• Manage Outpatient Program Scheduling and updating as needed (cancellations, availability, etc.)
• Complete and process intake referrals
• Process enrollments for the Coordinated Care Organization (CCO) State Medicaid and Private Insurance.
• Verify insurance information.
• Maintain ongoing authorizations and requests.
• Perform quarterly completeness reviews.
• Record data on daily and weekly basis as requested.
• Prepare and update client records (EHR) at discharge/transfer
• Keep all forms updated and stocked in file cabinet.
• Maintain inventory of office and Personal Protective Equipment (PPE) supplies, placing orders as needed
• Complete MOTS reviews
• Manage phone coverage and receptionist duties
• Establish and maintain professional relationships with other staff, community agencies, the public and clients.
• Observe all agency policies and procedures.
• Manage and complete training in a timely manner (Relias) 

Other Duties and Responsibilities

• Assume additional responsibilities as assigned by the Office Specialist Supervisor.

• Program Review Preparation

Qualifications

 Minimum Qualifications:

• Requires a High School diploma or General Education Degree (GED).

• Basic Math Skills
• Experience with Microsoft Office Suite

• Must be able to clear a background check conducted through ODHS.

Preferred Qualifications

• Two or more years working in an administrative/receptionist role
• Experience with MMIS Eligibility Tracker, MOTS (OHP Demographics/outcome tracking)
• Ability to empathize and effectively communicate with clients who may be in crisis/hostile/emotional/etc.

 Benefits:

• Health, Vision, Dental (employee pays $20 per month for employee only insurance)
• Life Insurance, Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• 401K (up to 4% match eligible on one year anniversary)
• Vacation – four weeks per year
• Sick/Personal time – two weeks per year
• 12 paid holidays
• Paid training

Compensation:

$14.44 – $24.19 Hourly

Wage is based on relative Education and/or Experience