ABOUT US: Family Service & Children’s Aid is a non-profit agency that has been serving the Jackson Community for over seventy-five years. Our mission is to “Build Strong Families, Build Strong Communities”. To help meet the needs of our community we offer an array of services including Mental Health, Substance Use, Prevention programs (Parent Education, Breakout Drug Education, JUMP) Foster Care, Adoption, and Guardian services. Our agency is one of the leaders in Trauma Informed Care and strives to create a safe and welcoming environment where clients, and staff, are treated with dignity and respect. Our agency culture values work/life balance, self-care, flexibility and a team atmosphere where the work is meaningful and helps to create positive change in the lives of children and families.

Family Service & Children’s Aid is Hiring a Quality Specialist:

Looking for a person who is passionate about performance quality improvement, systems change and contract compliance. No weekends and be done by 3pm or earlier on Fridays. Interested in national accreditation? Enjoy strategic planning? Find planning training for staff exciting? We are hiring individuals who:

· Enjoy laughing and have a good sense of humor (potlucks too!)

· Are dedicated to improving the lives of youth, adults and families

· Want to work for a flexible and work-life balanced agency

· Enjoy taking vacations and want generous paid time off (self-care)

· Values the Plan, Do, Study, Act approach to quality improvement activities

· Enjoy a team approach but have ability to be independent

· Want to have teammates to bounce ideas off of and be able to unwind with after a tough session

· Value an agency that provides leadership/supervisor opportunities, if staff are looking for that.

· Believes new staff orientation and ongoing staff development is vital to an organization’s success along with employee success

· Come join our team and be part of a work family that works hard but also knows how to have fun and prioritizes family first.

As the Quality Specialist at Family Service & Children’s Aid, you will provide quality improvement activities for the entire agency yet have strong involvement in the behavioral health and prevention programs. This position will work closely with our Chief Clinical Officer, who leads PQI currently. The Quality Specialist will help monitor performance of contractual requirements for programs and assist with contractual audits. They will assist with agency strategic planning and development of grant applications. This position will facilitate monthly utilization reviews of clinical documentation and quarterly reviews of program’s dashboard indicators. They are a valued member of the Agency’s PQI team, assisting the CCO in leading this committee. There are opportunities for career growth in this position.

FSCA offers one of the best employee benefit packages in our local community, including the following:

· BCN Health insurance

· Dental/vision insurance

· 403 B (agency contributes when able)

· Life insurance (agency pays for certain plan and employee can increase if would like for small fee)

· Short term disability

· Generous paid time off (4-6 weeks depending on years of service)

· 13 paid holidays and a Float Holiday to use for a

· 3 employee events throughout the year that are on company paid time (get paid to have fun!)

· FSCA provides in house training opportunities and external training opportunities.

Qualifications for position are as follows:

● Bachelor’s Degree in Social Work or related degree, with 1 or more years’ experience with CMH or PIHP contracts, preferred.

· Degree in related field with 3 years’ experience in contract compliance and/or quality improvement, required.

● Experience with CMH and/or PIHP contracts and/or quality improvement work.

● Proficiency with Microsoft products and EMR systems.

● Program evaluation experience preferred.

When you work with FSCA, you will join an experienced, hard-working team that values flexibility, family and providing quality services to our community. Why just work when you can help build strong families and strong communities?

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Is your degree in Social Work or a related field, with 1 or more years' experience with CMH or PIHP?

Education:

• Bachelor's (Required)

Experience:

• Quality improvement: 3 years (Required)
• EMR systems: 2 years (Preferred)
• program evaluations: 1 year (Preferred)
• contract compliance: 3 years (Required)

Work Location: In person