For nearly 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 1,800 employees spread throughout 40 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves.
The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.

The Patient Service Representative Coordinator ensures exceptional front office customer service by coordinating and registering patients, scheduling appointments, waiting room management, cashiering, recall notification, and clerical duties. The Coordinator serves as the subject matter expert, providing substantial input on hiring and performance management of staff, supervising as many as three PSRs.

Job Roles:

* Assists in planning and creating PSR schedules, ensuring optimal coverage and good utilization.

* Builds positive relationships, inspires others to perform at a higher level, prepares career development plans, and retains an accountable workforce.

* Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.

* Collects specified co-pays and payments from patients per coverage specifications and from self-pay patients. Makes every attempt to collect past due balances at the time of patient visit. Balances daily cash reports.

* Completes all required documentation accurately, promptly, and thoroughly in accordance with department standards; in addition, documentation complies with insurance and program requirements, assuring placement into patient’s Electronic Health Record.

* Completes registration processes, screens for eligibility and financial assistance, reads and takes action on ALERT field items and updates following established payer policy and program guidelines.

* Confirms, requests, and processes referrals and authorizations for specialty services.

* Contacts patients to schedule appointments and make reminder/recall notifications.

* Oversees, monitors, and audits the timely and accurate execution of registration activities.

* Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.

* Performs clerical duties such as scanning, tracking data, receiving, and sorting correspondence and packages, accurately and efficiently.

* Performs other duties as assigned.

* Provides input in hiring and performance reviews for PSRs.

* Provides/ensures staff receive all new hire and annual trainings on time.

Requirements:

* At least 2 years of customer service experience in a healthcare environment is required.

* College level coursework in business, healthcare administration, or closely related field preferred.

* High school diploma or GED equivalent required.

Experience/Specialized skills (including Language)

* Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.

* Ability to work well in both a team-based environment and independently.

* Basic computer literacy (i.e., use a system to manage and schedule appointments, access electronic medical record information).

* Bilingual in English/ Spanish preferred.

* Intermediate knowledge of the functions and programs of the assigned specialty area.

* Intermediate written and verbal communication skills.

* Knowledge of cashiering functions.

* Knowledge of front office procedures and medical terminology.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Patient Service Representative: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person