Essential Duties and Responsibilities

• Maintains working knowledge of and adhere to the program Manual, agency handbook and Policies and Procedures
• Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
• Attends all required trainings as per Agency Policy, Program Manual and Funder Guidelines.
• Arrives on time for work and remains at work for whole shift and have regular and predicable attendance.
• Maintains appropriate boundaries and ethical standards with staff, clients, visitors and outside providers as detailed in Agency Policy.
• Maintains positive and professional working relationship with co-workers, managers, clients, visitors and outside providers 
• Strong and clear written and verbal communication skills
• Excellent computer skills (included but not limited to Microsoft Word, Excel and Outlook)
• Embodies the following values as set forth in the strategic plan: Compassion, Knowledge is power, equity and inclusion, excellence, courage and capacity to change.
• Acts as a role model to carry out the vision of: Humanity and Healing, provide responsive services, foster opportunities for positive change, bring forward innovation with a purpose, build and promote productive partnerships, strive to be the Employer of Choice, and act as Good Stewards in the communities we serve.
• Any and all other duties as assigned.

Program Specific Essential Duties and Responsibilities

• Supports the care team with patient follow-up, reminders, and addresses barriers to care. 

• Document all services as required and will assist in meeting all program requirements.

• Provides outreach and meets with patients to explain services and coordinates the treatment plan.Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.Any and all other duties as assigned.