$19/hr plus differential

Part time

Saturday and Sunday shift 1am-9am

1. Greet and assist all visitors and clients. Be courteous, polite and helpful to the public and clients at all times with continuous awareness of maintaining a positive agency image. Monitor front lobby flow and client needs. Maintain a comfortable and orderly lobby.
2. Answer all incoming calls timely, transfer to appropriate parties, post messages in Teams, and send messages by email. Demonstrate proper telephone etiquette and maintain solid customer relations by handling questions and concerns promptly and with courtesy and patience.
3. Calmly and efficiently assist with complaints and difficult or emotional client situations; handle all situations in a professional manner, exhibiting excellent customer service skills at all times. Utilize the EHR system efficiently to answer callers’ questions, as appropriate given clients’ rights and legal and ethical considerations.
4. Perform data entry and word processing (Sally Port and Lobby admission track time spreadsheet), generate reports using a variety of systems (Power Bi) and software
5. Prepare pre-admission chart by entering in all paperwork associated with admission (Pre-Admit, Admission Referral, Emergency Contact, Income and insurance verification, Cross Episode Financial) according to agency protocols.

Requirements:

• High School diploma or equivalent.
• Previous experience working with clients with mental illness and or substance abuse is preferred.
• Able to follow oral and written instructions.
• Skill in exercising judgment, initiative self-control, patience in following detailed and/or written instructions; and in maintaining a sympathetic and harmonious relationship with patients with mental illness and co-occurring disorders.
• Skill to manage administrative duties as a Unit Clerk.
• Prefer possession of a driver's license and use personal automobile to travel to locations other than primary office.
• Ability to use computers, navigate electronic health records, and manage spreadsheets.

CCBHC Model of Care

Family & Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges.

Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to:

1. Increased access to care and crisis services
2. Expanded traditional community mental health and substance use services.
3. Added Care Coordination and physical health screening for mental health clients
4. Greater access to Social Services for clients’ economic and social needs
5. Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.

Drug Free Workplace Policy

This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family & Children's Services Drug Free Workplace Policy.