The Role:

The Administrative Assistant performs various duties as an administrative member of the health center team. Responsibilities include but not limited to performing general office and administrative operations at the health centers. The position reports to the Front Office Coordinator and Health Center Manager. 

Responsibilities include: 

• Greets and checks in patients and assists them in accessing services in a timely manner 
• Answer telephone, provides information to callers, routes calls as appropriate, take clear & concise messages and contacts appropriate staff to promote effective communications.
• Maintains patient charts/records/clinic logs and database in health center
• Maintains appointment books, schedules patients, and medical/dental appointments to organize office visits and meetings ensuring adequate provider coverage and smooth patient flow and customer satisfaction. 
• Requests and verifies all demographic information as well as insurance information including authorization and precertification.
• Sets up meetings as requested, arranging for appropriate equipment and refreshments as necessary. 
• Initiates follow-up calls as necessary and gathers information for meetings to assure a well-organized event.
• Files and scans documents in order to maintain complete records regarding patients and office operations. 
• Performs duties as needed for patient registration and billing in absence of other staff.
• Audits office supplies and inventory monthly and documents what is needed. Orders necessary supplies. 
• Contacts and complete work orders for the IT and facilities department 
• Collects payments from patients for charges and copays. Completes all necessary documentation for payments accrued. Reconciles payments daily.
• Assist in distributing surveys and assessments 
• Demonstrates professional, courteous, and respectful attitude during interactions with patients and guests of the health center.
• On Call for dental patients, and transfers call to appropriate provider when necessary 
• Performs other duties as assigned by the Front Office Coordinator and Health Center Manager 
• Updates MSDS book and Q.A. manual

Required Qualifications:

• Bi-lingual Spanish required 
• Associates Degree or Business Institute Certificate 
• Two years prior administrative/executive assistant experience preferred. 
• Exposure/experience with Medical terminology and physician billing practices 
• Excellent communication and interpersonal skills. 
• Demonstrated computer skills including typing 
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under 

Family Centers is an EOE and salary is commensurate with experience and offers a generous benefits package.

For more information and to apply, please visit our website: www.familycenters.org Opens a New Window. 

Special Note: As the COVID-19 pandemic continues to impact our community and beyond, it is Family Centers’ commitment to the safety of employees, contractors, volunteers, patients, clients, and student interns, by requiring proof of vaccinations for COVID-19 (or have an approved medical or religious exemption on file).