Description

Title: Practice Manager

Location: Bellingham Bay Family Medicine

City: Bellingham, WA

Position: Full-time 40 hours per week, Monday- Friday, exempt (salaried)

Compensation: The full salary scale (based on 1.0 FTE) is $76,887 - $115,381 annually. Placement within the range is determined by an evaluation of the candidate’s background, education and experience.

Bonus: The Leadership Team at Family Care Network (FCN) are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program and Performance Recognition bonus programs.

Job Summary: The Clinic/Practice Manager (PM) is responsible for the management and day-to-day operations of Bellingham Bay Family Medicine. The role supports staff in providing the highest quality of patient care in accordance with Family Care Network policies and procedures. The position reports to the Director of Provider Practice and collaborates closely with management to develop and implement business plans to achieve near and long-term corporate goals.

We are looking for a qualified, motivated individual who will fulfill the following:

• Assures the smooth business and clinical operations of the clinic.
• Quality of Care is ensured by the development, and implementation of ongoing improvement of systems to support patient care and flow.
• Utilizes effective leadership and interpersonal skills.
• Supervises all aspects of site personnel management including recruitment and selection, orientation and training, performance evaluation and performance improvement and enhancement actions.
• Approves time off requests, reconciles and approves employee timecards and submits applicable action change requests.
• Develops office and clinical staff through coaching, cross-training, and participation in internal/external education opportunities to improve or enhance job skills.
• Completes staff performance evaluations.
• Models and maintains a positive working environment promoting FCN's vision and values.
• Coordinates physician and midlevel recruitment activities in collaboration with Human Resources.
• Strategically Plans for the Department:
  • Prepares clinic goals and objectives that support system initiatives; conducts regular review of progress towards goals and demonstrates satisfactory progress towards goals.
  • Develops implementation strategies for new or enhanced lines of service.
• Financial Responsibilities:
  • Oversees accurate, timely and compliant capture of charges for services provided at site.
  • Demonstrates a focus on cost management and cost reduction.
  • Ensure timely approval and submission of invoices for clinic expenses.
  • Monitors site and individual physician revenue, and expenses. profit/loss and production reporting, strategizing, and collaborating. with site owners and associate physicians to ensure financial success.
  • Collaborates with accounting staff to create annual budget reports and monitors monthly budget variances.
• Risk Management/ Quality Assurance: Ensure appropriate assessment and process resolution of compliance and regulatory issues.
  • Composes and submits Issue Reporting.
  • Follows guidelines for HIPAA, WISHA and other regulatory agencies.
  • Participates in coding audits and education for providers.
• Keeps apprised of standards and changes in the industry and implements as necessary.
• Regularly maintain an adequate and safe environment to ensure compliance with state and federal regulations.
  • Ensures that all medical and office equipment are in appropriate working order.
  • Oversees building janitorial and maintenance.
• Attends management meetings/retreats, training sessions and/or other management functions
• Communicates the status on all above on a regular basis to all physicians in the clinics, the Director of Practice Management Operations, and to administrative office as applicable.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Demonstrated knowledge of medical practice or similar office operations and functions.
• Demonstrates clinical understanding of providing care per standards. Critical thinking, triage assessment, problem-solving, and documentation reflect a consistent meeting of standards.
• Effective financial planning and reporting.
• Proven employee relations including conflict resolution and performance improvement.
• Prioritize and multitask detailed projects with frequent interruptions.
• Solve problems issues and concerns in a professional manner.

Ability to:

• Discern and maintain confidentiality. (i.e. HIPAA, proprietary information, etc.)
• Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
• Work as part of a team that shares and leverages the strengths of its members; model a positive work ethic and customer-friendly relations.
• Proficiency with computer applications for health information systems, word processing, EMR, databases, spreadsheets (Excel), and email.

About FCN: As an independent, locally owned, provider-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.

Benefits:

Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

• Our health benefits include: two medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program, Life/AD&D plans, Accident and Hospital Insurance. Benefit eligibility is determined based on the full or part-time status of the position.

At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

• Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time manager generally accrues 21days per year and increases over time per the Paid Time Off policy. EIB accrues based upon the number of paid hours excluding overtime, with a full-time manager accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.

Our 401k retirement plan is designed to support you in preparing for retirement planning and includes individualized financial planning guidance. Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.

We offer the following programs:

• 401k Plan with employer match; and
• 401k Profit Sharing Plan

Qualifications

Education & Experience:

• Minimum of 3 years experience in clinic/practice management, family practice preferred.
• Degree in business management or related field.
• Experience in outpatient patient care management, care coordination, motivational interviewing and patient coaching experience preferred.
• A combination of experience and education may be acceptable.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: All employees at Family Care Network (FCN) are expected to meet and maintain required immunizations as a contingency of employment. The immunization requirements are as follows: Influenza (annually), Tdap (after the age of 19), MMR, Varicella or a verified history of chickenpox disease, Two-step TST or IGRA (within the last 12 months), COVID-19 vaccine completed series and any additional immunizations determined necessary for the protection of staff and patients. Hepatitis B is also required for employees in positions with a high risk of bloodborne pathogen exposure, which includes the following: Providers, RNs, LPNs, MA-Cs, Clinical Aides, PSRs at all Urgent Care Locations, and all-laboratory staff. The Hepatitis B vaccine is strongly recommended for all other employees. FCN will cover the cost of required immunizations for any FCN employee. All employee immunizations will be administered by FCN staff except for the COVID-19 vaccine. The COVID-19 vaccine can be administered at a participating pharmacy or other healthcare location. Note: A medical or religious vaccine exemption/reasonable accommodation will be considered by submitting an FCN Exemption form for review and evaluation by the Chief Medical Officer.

Family Care Network is a Drug-Free, Equal Opportunity Employer.