Position Summary: Responsible for providing care for clinic patients under supervision of the physician or nurse practitioner. Assists providers and staff in coordinating patient care. Functions as primary liaison between patients, staff, pharmacy, and physician / nurse practitioner. Rooms patients and takes vital signs and inputs data into practice software. May perform TMS treatments under a physician’s supervision.

Essential Responsibilities:

• Responsible for escorting patients to exam rooms, interviewing patients and documenting chief complaint, allergies, current medication, and any other pertinent prior fixed medical information.
• Measures vital signs, including weight, blood pressure, pulse, temperature, and documents information in patient’s chart.
• Communicates directly with patients as instructed by physician or nurse practitioner.
• Provides written prescriptions for patients and documents appropriately.
• Ensures all related reports, labs and information is retrieved and uploaded into patients’ medical record prior to their appointment.
• Under direction of physician or advanced provider, communicates abnormal lab results to patients (cholesterol, blood sugars, immune functioning, etc.)
• Triage and process portal and phone messages from patients and front office staff to physicians and nurse practitioners, verify emergency requests, refills or other patient needs.
• Document any reactions to medications in patient’s chart.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Schedule, reschedule or cancel follow-up appointments as necessary and log into practice software ensuring appointments are linked to correct authorization.
• Monitor patients during telemedicine appointment and communicate to remote provider anything remarkable.
• Perform injections as needed.

Other Duties:

• Performs other duties as needed and assigned by supervisor.
• Cross train as a TMS tech and assist with coverage.

Supervisory or Managerial Responsibility:

None

Core Responsibilities:

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Drives “Five Star” clinic performance.
• Be in compliance with all organizational policies, the Employee Handbook, Code of Conduct, FCC Way and required annual training.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Adheres to safe working practices and always follows all organizational safety policies and procedures.
• If applicable, wears appropriate PPE as outlined by relevant policy and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.
• Ensure strict confidentiality of all medical records, PHI, and PII.

Minimum Qualifications:

• High school diploma or equivalent required
• Completion of formal training program as a medical assistant required
• 1 year experience as a Medical Assistant preferred, Electronic Medical Record experience and health insurance preferred.
• RMA or CMA certification or preferred
• BLS preferred

Work Environment and Conditions:

• Occasionally required to stand, walk, climb, balance, bend, stoop, kneel, crawl and lift 20 pounds.
• Frequently required to sit, talk, or hear and work in front of a computer.
• Continually required to utilize hand and finger dexterity.

Hourly compensation range: $20.00 - $25.00

Family Care Center offers competitive compensation and benefits packages with the ability to also maintain work-life balance. Full time employees are eligible for 401k, vision, dental, medical, life, and employee wellness and discount plans.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need