The Office Manager/Clinic Manager functions as the lead administrator for one specific site. They provide oversight, coordination, communication, documentation, and administrative support for the site while present in the center.

Monday-Friday 8:30-4:30

Job Description 

Staff Support

• Responsible for all staff scheduling within an identified clinic.
• Works with Human Resources department to assist with all personnel-related matters: performance, discipline, incentives, needs for further training/support
• Relays company staffing needs to Staffing Director
• Ensures timeliness of center-based staff by visual check in and out sheet
• Assisting staff with client meals, drinks, or prep
• Working with Staffing Director for training, introduction, and oversight of new staff
• Communicates issues/concerns with supervisors, directors, and HR as soon as they arise 

Office Support

• Maintains oversight of employee billing within the clinic
• Responsible for all client cancellation and scheduling information
• Communicates with building owner and property manager regarding clinic maintenance issues
• Manages inventory requests
• Ensures cleanliness and organization throughout the center
• Ensures the daily schedule is followed

Communication Coordination

• Communicates with all members of the Treatment Team regarding client specific information, cancellations, staff changes, information from parents.
• Assists with Social media/Marketing
• Communicates clinic changes to clients' families
• Maintains ongoing communication with the clinical team working within the clinic to support client treatment
• Assigns/reviews documentation to and from other employees
• Updates center documentation as needed 
• Emergency procedures, practices, and documentation, including preparation for future
• Communicates cancellations or changes in appointment times with families
• Maintains client documentation, according to HIPAA requirements

Training and Meetings

• Runs clinic meetings with staff: weekly kick off and monthly all staff
• Supports training of staff with electronic data collection and electronic medical records
• Coordinating clinic-wide activities in collaboration with other designated staff
• Supports company-wide professional development trainings

Skills to Have

• Demonstrates independent problem-solving skills, but is able to seek support from appropriate parties when needed
• Promotes FBS values, mission, and culture inside and outside of the Clinic

Schedule:

• 40 hours per week in clinic
• Cover mostly daytime hours during week in clinic.
• Additional meetings or trainings outside of proposed work schedule, as needed.

Requirements:

• CPR and QBS
• Availability to work 40 hours a week to complete clinic needs, including evenings as needed
• Some management experience
• Hold active Registered Behavior Technician certificate, or completion within 60 days. (We have an in-house program for this if needed.)
• Bachelor's degree in related field
• Availability for on-call crisis support during all non-work hours.