Join Our Team as a Revenue Cycle Manager (RCM) at Families First Pediatrics!

Location: Families First Pediatrics

Job Title: Revenue Cycle Manager - Oral Health

Department: Finance

Reports To: Head of Revenue Cycle Management

Are You Ready to Lead Our Financial Success?

At Families First Pediatrics, a rapidly growing and premier healthcare organization dedicated to delivering a comprehensive range of pediatric services, we are seeking a dynamic and experienced Revenue Cycle Manager (RCM) to be a key contributor to our finance team. This is not just a job; it's an opportunity to drive our financial performance to new heights and make a lasting impact on our organization.

About Us:

Families First Pediatrics is on a mission to provide holistic well-being for children by offering a full spectrum of healthcare services, including medical, dental, orthodontic, oral surgery, and mental health care. We pride ourselves on our commitment to excellence in each specialized area, making us a leader in pediatric healthcare.

Job Summary:

As the Revenue Cycle Manager, you will play a crucial role in ensuring the accurate and timely collection of accounts receivable while ensuring strict adherence to company policies and all relevant state and federal regulations. You will lead and mentor our collection teams, driving operational excellence, and championing process improvements to optimize performance.

Key Responsibilities:

• Strategic Leadership: Collaborate with the Head of Revenue Cycle Management to establish operational workflows and strategic goals for your team.
• Team Development: Lead, manage, mentor, and train our collection teams to ensure they deliver outstanding results and provide exceptional service.
• Process Improvement: Innovate, design, develop, and implement process improvements that boost collection productivity and minimize risk.
• Performance Analysis: Regularly review performance statistics and work with the RCM to identify and implement corrective actions as needed.
• Data-Driven Strategies: Analyze monthly performance reports, develop targeted strategies for areas with underperforming segments, and guide recovery efforts.
• Timely Follow-Up: Ensure all accounts are worked on promptly and accurately, making telephone calls, accessing payer websites, and resolving disputes when necessary.
• Documentation: Maintain thorough and accurate documentation of collection activities and follow-ups, ensuring timely resolution.
• Adaptability: Thrive in a fast-paced environment with shifting demands and priorities.
• Audit Support: Assist with both external and internal audits as required.
• Flexibility: Be ready to take on additional duties and projects as the department's needs evolve.

Supervisory Responsibilities:

This role involves supervisory responsibilities, providing you with the opportunity to lead and inspire a dedicated team.

Expectations of Performance:

To excel in this role, you should:

• Deliver Quality: Perform your work with precision and accuracy.
• Show Dependability: Meet commitments consistently and follow through on tasks and projects.
• Demonstrate Competency: Master the practice management software and tools necessary for success.
• Prioritize Customer Service: Respond promptly to service requests, internally and externally, resolving issues effectively.
• Communicate Effectively: Articulate your thoughts clearly and respectfully, both in speech and writing, while also interpreting written information effectively.
• Embrace Teamwork: Collaborate effectively with your colleagues, valuing diverse perspectives.
• Uphold Ethics: Treat all individuals with respect, working with integrity and upholding our organizational values.
• Support the Organization: Follow policies and procedures diligently, complete administrative tasks accurately and on time, and contribute to the achievement of our organizational goals.
• Punctuality and Attendance: Consistently show up on time for work, meetings, and appointments, and ensure responsibilities are covered when absent.

Qualifications:

• Preferred Experience:
  • Knowledge of Denticon
  • Minimum of five years of experience in working collections for accounts receivable
  • 5 years of supervisory experience in a collection's environment
  • Experience working in a dental billing practice or similar environment