Overview

About Summit ElderCare:

Fallon Health operates one of the largest Programs of All-Inclusive Care for the Elderly (PACE) in the country. Called Summit ElderCare, Fallon’s PACE program helps older adults and their caregivers to avoid or delay nursing home care. Participants in Summit ElderCare are cared for by a team of professionals and have access to social support and a wide array of medical services in one convenient location while they keep the independence of living in their own homes and communities. 

Brief Summary of Purpose:

The SE Secretary/Receptionist has overall responsibility for all daily front office functions. Ability to direct all calls to the appropriate department and staff and obtain and convey messages. Ability to handle a multi-line phone system efficiently with comparison and calmness. Responsible for the maintenance of records of transportation for the members of the program and maintain a good relationship with our transportation vendor. Serves as the primary contact for all transportation concerns. Responsible for all daily incoming and outgoing mail, faxes and copying needed for all departments.

Responsibilities

Job Responsibilities:

• Greet participants and public with positive demeanor.
• Answer telephone calls; direct calls to appropriate staff; transcribe and convey messages
• Open and sort incoming mail
• Type general office correspondence; letters, memorandums, etc.
• Maintain and distribute faxes utilizing e-faxing
• Call and fax all transportation changes to vendor
• Maintain accurate arrival/departure time log
• Notify all needed departments of transportation changes and cancellations
• Log grievances and/or incidents into database for purpose of quality improvement
• Responsible for scheduling all outside medical appointments as well as intakes, obtaining medical records and scheduling transportation if necessary
• Maintaining the Electronic Health Record (EHR) utilizing NextGen ensuring that charts are current
• Entering authorizations using QNXT
• Scan all medical records from current and previous providers accurately and in a timely manner within the HER
• Generally establish own work plan and priorities, using and/or modifying established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards

Qualifications

Education:

High school graduate or equivalent

License/Certifications:

• Alzheimer’s certification or willingness to be certified.
• CPR certification or willingness to be certified essential.

Experience:

• 2 years of customer service, secretarial, or receptionist position
• Computer skills (Word, Excel, Power Point) is a must
• Knowledge of IDX is desirable

About Fallon Health:

Fallon Health is a mission-driven not-for-profit health care services organization based in Worcester, Massachusetts. For 45 years we have been improving health and inspiring hope in the communities we serve. Committed to caring for those who need us most, we pride ourselves on providing equitable access to coordinated, integrated care for our members with a special focus on those who qualify for Medicare and Medicaid. We also serve as a provider of care through our Program of All-Inclusive Care for the Elderly (PACE). Dedicated to delivering high quality health care, we are continually rated among the nation’s top health plans for member experience and service and clinical quality.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Fallon Health Vaccination Requirements:

To protect the health and safety of our workforce, members and communities we serve, Fallon Health now requires all employees to disclose COVID-19 vaccination status. As of 2/1/2022 all roles not designated as “Remote” require full COVID-19 vaccination and Fallon Health will obtain the necessary information from candidates prior to employment to ensure compliance. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.