Robotics Field Service Technician
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ , abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this position, you will provide technical support for Robotics Customer Service front end, Robotics & Discrete Automation Service & Digital Platform in the Birmingham, Alabama area, delivering superior, professional service, remotely or on site. Responsiveness, communication and continuous follow up are key components of providing excellent customer service to our customers. As a member of the ABB US Robotics Service Team, the Robotics Field Service Technician position has a high impact on corporate revenues and on effectively servicing customers. This person is a primary interface between the customer and the ABB Robotic Service Organization and plays a significant role in determining the Company's image as viewed by the customer. The field organization is greatly dependent on this person's efficient follow-through and communications.
This position reports to
Field Service Manager
Your responsibilities

• Perform annual PM's and support on-call emergency repairs of ABB Robotic system equipment in the field
• Provide system integration support of ABB robots to designated build shops as well as the end users
• Perform robot program changes such as logic, software and path alterations through either off line or on line methodology
• Have mechanical aptitude for performing any mechanical component repair or replacement
• Provide robot specific or systems training in an informal environment to customers as required
• Have knowledge of PLC communications and other robotic peripheral equipment
• Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships
• Ability to be proactive to support customer needs
• Strong initiative in finding work activities during slow periods
• Capable of traveling on short notice and handle rigors of air travel
• Submit Sales leads for additional Robotic and system opportunities
• Communicate work location and status daily
• Ability to think analytically
• Ability to work autonomously, and make sound judgments

Your background

• High School Diploma or GED and minimum 5 years of mechanical, electrical, robotic, controls or engineering experience OR
• Associate degree in a technical field and minimum 3 years of mechanical, electrical, robotic, controls or engineering experience OR
• Bachelor's Degree and minimum 1 year of mechanical, electrical, robotic, controls or engineering experience
• Minimum of 1 year electronic and mechanical skills preferred but not required
• Alternatively, possess a special combination of education & Experience and/or demonstrated accomplishments
• Good electronic and Mechanical Experience
• Mechanical aptitude for performing any mechanical component repair or replacement
• Knowledge of PLC communications and other robotic peripheral equipment
• Formal training or equivalent experience preferred with the ability to read and understand Electrical drawings
• Computer skills (MS Word, Excel, PowerPoint, Teams, Windows)
• ABB Robotics experience is preferred (not required)
• Strong desire to travel
• Excellent verbal and written communication skills
• Ability to communicate with customers (External & internal) in high pressure situations and maintain strong customer relationships
• Excellent organization Skills, Detail Oriented
• Customer Service Background Highly Desirable
• Ability to work with little or no supervision
• Analyze issues and use of sound judgment
• Manage execution
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us
ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.