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Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our services are used by numerous companies in various business sectors to deliver end-to-end medical and security support to business and leisure travelers and expatriates. Falck Global Assistance ensures that our customers are always in safe hands, wherever and whenever they travel, 24 hours a day, 365 days a year.
This is an exciting opportunity for bright and compassionate professionals who are interested in helping our customers navigate complex challenges as they cope with medical emergencies while traveling overseas. The environment and some of the leadership tactics are very similar to call center management; however, the content of the cases handled by our coordinators involves coordinating care and services via a preferred provider network and each case is directed by our Medical Staff. We work in teams to keep families updated on rapidly changing circumstances, and our assistance includes coordinating transportation for our customers’ journeys home. Every day you will travel virtually to different countries around the globe and you will learn about global healthcare standards and cultural differences. Manager is an excellent role for leaders who want to play an integral part in managing and developing our Assistance Coordinators and ensuring the quality of the service we deliver.
This role is a salaried position. The schedule for this position will be for the dayshift hours with flexibility Please note that all staff will be needed to rotate coverage for weekends and occasional holidays so that the operation can remain open 24 hours a day, 365 days a year.
Position Description:
Knowledge, Skills, Abilities, and Other Competencies:
Candidate Requirements:
Falck is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Full Time
$84k-118k (estimate)
04/28/2024
05/16/2024
CONCORD, CA
3,000 - 7,500
2013
<$5M
Retail