Work Status Details: Full Time | 72.00 Hours Every Two Weeks
Exempt from Overtime: Non-Exempt
Shift Details: 7:30am to 5pm (Mon, Tues, Wed, Fri)
Department: Registration | Reports To: Manager-Registration

The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

Registration Specialists provide superb customer service to patients by managing the patient flow, providing information to family members and visitors, and ensuring accurate collection of patient demographic and insurance information. This position will provide educational literature to patients, obtain required signatures, and request upfront payment for services based on estimated patient responsibility. Ensure patients are directed to the appropriate departments.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities:

1. Gathers and accurately enters patient demographic and insurance information into the hospital’s Electronic Health Record (EHR), obtain signatures on required documentation such as treatment consent forms, ABN’s, financial responsibility letters, etc.

2. Thorough understanding of health insurance coordination of benefits and the importance of prior authorizations. Completes follow-up calls with insurance companies, doctors, and other departments as needed to ensure accurate patient registration. Contact patients after services are rendered to obtain any missing information.

3. Ensure patient identification, insurance cards, forms, and other critical documents are scanned and accurately indexed into the EHR. Ensure the correct data is entered into the EHR by verifying from the patient documentation. Place detailed notes on patient accounts for all activities.

4. Maintain current knowledge of the EHR by attending regular training classes, reading training documentation in a timely manner, and attending monthly team meetings.

5. Understand patient status in order to accurately assign a patient to inpatient, observation, ambulatory, or CDU rooms, coordinating this directly with the nursing supervisor or other nursing staff.

6. Use clear language to education patients and families about Conditions of Admissions, Patient Rights and Responsibilities, Notice of Privacy, Important Message from Medicare/Tricare, Notice of Admission Status, Patient Inquiry Release form, and all other applicable forms. Offers patient/family hospital literature explaining these forms. Maintains a high level of patient confidentiality at all times. Both within the facility as well as outside the facility.

7. Utilizes appropriate protective apparel and devices when performing admitting duties in the patient's room or the Emergency Department. Knows the protocol following a blood/body fluid exposure incident.

8. Create estimates for services to patients and prospective patients. Discuss payment options with patients and request the estimate patient out-of-pocket cost prior to the service. Ensure accurate cash handling and balance a cash drawer on a daily basis.

9. Provide excellent customer services including answering phones, directing patients to their destination, answering basic account questions, and maintaining a clean and inviting environment. Be professional and courteous.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

EDUCATION:

GED or High School Diploma preferred.

Previous Experience Requirements:

EXPERIENCE:

One year of customer service experience preferred.

Skills/Knowledge Requirements:

SKILLS:

Language Skills – Ability to read, write, speak, and understand the English language required.
Language Skills – Ability to read, write, speak, and understand the Spanish language preferred.
Microsoft Word, Excel, and Outlook skills and knowledge preferred.

Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.