Description

Fairstead is looking for an Assistant Community Manager to assist and support the planning, implementing, and managing the daily operations of the community.

What’s in it for you?

• Generous employer contribution for Medical and Dental through United Healthcare
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 11 paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more!

Responsibilities:

• Assists Property Manager to ensure compliance in all aspects of the HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests in a timely manner. Taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members responds and completes resident service requests.
• Assisting tenants with requests, questions, problems, and complaints
• Alerting staff of move ins, move outs, any emergencies
• Provide excellent customer services and display courteous and professional attitude towards all residents and visitors
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.

Requirements

• Two (2) years of experience in affordable housing leasing or property management
• Knowledge and experience in the local residential market
• Experience with EIV and Yardi
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.