Responsibilities:

• Operational planning and implementation of plan to include: budgeting for profit planning, programs for capital investing, sales forecasting and cost standards to maximize profitability.
• Responsible for guiding, directing and ensuring customer service and satisfaction. Successfully resolves and verifies resolution of customer complaints.
• Continually evaluates business plan, goals and operation for improvements to profitability and changing customer needs.
• Manages building, infrastructure and facility operations to assure asset protection, enhancement, safety and security.
• Recruits, hires, trains, coaches and motivates hourly employees; works with FG Human Resources Director, Human Resources Business Partner and Directors of OTBs to recruit, hire, train, coach and motivate employees; conducts safety orientations and meetings; assures that all corporate, operations and Human Resources policies and procedures are followed.

Qualifications:

• Must consent to and successfully complete a pre-employment drug screening and background check.
• Must be 21 years or older (required by Casino and/or State regulations).
• Must be able to obtain a Louisiana Racing Commission License. (Company will provide application.)