Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with special requests or accommodations
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in using phone systems and computer software applications
- Bilingual/multilingual skills are highly desirable
- Knowledge of hotel management systems is a plus

At our hotel, we offer competitive pay rates, opportunities for career advancement, and a supportive work environment. Join our team today and be part of creating memorable experiences for our valued guests.

Job Types: Full-time, Part-time

Pay: $15.25 - $16.25 per hour

Expected hours: 32 – 40 per week

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Buckeye, AZ (Required)

Work Location: In person