Guest Service Representative/Front Desk Agent
We are looking to add some more bright shining faces to our amazing Fairfield Inn by Marriott team! Looking to work with a great company with lots of opportunity for growth? Do you have a positive attitude? Want to be part of a great culture?

Summary:
The Guest Service Representative completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.

Responsibilities include but are not limited to:

• Provide the highest quality of service to the guest at all times.
• Perform all duties on the daily shift checklist.
• Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back
• Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
• Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
• Ensure all credit cards and cash funds are balanced throughout each shift.

• Handle guest mail, messages and safe deposit boxes as shown during training.
• Offer and properly handle requests for wake-up calls and “do not disturb” requests.
• Effectively operate the hotel computer system or property management system upon completion of training.
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
• Monitor room availability, selling strategies, discounts and frequent guest program benefits
• Keep desk area clean. Understand that it is every associate’s responsibility to keep the hotel clean and in immaculate condition.
• Assist in maintaining the cleanliness of the Lobby and Entrance.
• Inform management of any guest or system-related issues.
• Maintain proper key control.
• Ensure proper lost and found procedures.
• Follow brand check-in/check-out procedures for all guests.
• Assist with Sales and Marketing efforts as directed by management staff.
• Possess working knowledge of reservation procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Attend work on time as scheduled and adhere to attendance policy.
• Participate in daily huddles.
• Utilize property Service Recovery/Defect Tracking processes.
• Report unsafe conditions and suspicious activity to Management.
• Practice safety standards at all times and keep the property safe for guests and fellow associates.
• Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.
• Promote teamwork and associate morale, maintain a positive attitude.
• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook
• Follow proper key control procedures.
• Never give a key to a guest room out without verifying their identity.
• Never announce a guest’s room number

• Perform other duties as assigned

Job Types: Full-time, Part-time

Pay: $12.50 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location