Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. Responsibilities: - Greet guests with a warm and welcoming demeanor, ensuring a smooth check-in process - Assist guests with inquiries, requests, and reservations, providing accurate information about hotel facilities and services - Handle guest complaints or concerns promptly and professionally, escalating to management when necessary - Operate phone systems and handle incoming calls with excellent phone etiquette - Perform night audit duties, including reconciling accounts and preparing reports - Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked - Collaborate with other hotel departments to ensure seamless guest experiences - Provide multilingual support to accommodate international guests Skills: - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, both verbal and written - Proficiency in using phone systems and other office equipment - Knowledge of hotel operations and guest services - Ability to handle difficult situations with professionalism and empathy - Multilingual abilities are a plus, particularly in languages commonly spoken by our guests - Experience in night audit or hospitality management is desirable but not required Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Commute:

• Helena, MT 59601 (Required)

Ability to Relocate:

• Helena, MT 59601: Relocate before starting work (Required)

Work Location: In person