The Fairfield by Marriott Greenville is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Agent: 5 (7AM - 3PM shifts). With a least one year experience in hotel front desk experience.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems..
• Keep records of room availability and guests' accounts, manually or using computers.
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and market.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with GXP.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: 32 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Work Location: In person