JOB
The Fairfax County Community Services Board (CSB) is in search of a seasoned administrative professional with a proactive, positive attitude to join our Business Operations department as a Human Services Assistant.Join our team at Fairfax County Community Services Board (CSB) as a Human Services Assistant in our Business Operations department. As the welcoming face and first point of contact of our organization, you'll handle front desk duties with finesse, efficiently managing the CSB check-in and check-out procedures using our electronic health record (EHR) system.Your responsibilities include scheduling appointments, addressing inquiries from the public, clients, and staff, and ensuring accurate client profiles and payment processing. Additionally, you'll handle back-office tasks such as verifying insurance coverage and updating EHR records. The ideal candidate will have strong communication skills, multitasking abilities, and proficiency in EHR and Microsoft Office software. If you're ready to contribute to our mission while maintaining confidentiality and delivering excellent customer service, apply now to join our team.The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and CSB recognizes that staff competence speaking a variety of languages is necessary to meet client needs. We encourage candidate’s bilingual in English and a foreign language to apply. Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."To find out more about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.
EXAMPLE OF DUTIES
Assists professional staff with specific routine care management services such as program publicity, routine/limited service eligibility determination, intake/history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests;Maintains/updates information on available human services and obtains information on new services;Maintains resource library and assists clients with use of library;Collects and presents information regarding client dissatisfaction or misuse of services;Collects, formats and presents program statistics for reports and program assessments;Teaches, interprets and/or assists with conducting health information classes.
SUPPLEMENTAL INFORMATION
MINIMUM QUALIFICATIONS: Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire and annually thereafter.This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.) PREFERRED QUALIFICATIONS: 1 year of experience in behavioral health setting.1 year experience and working knowledge of Electronic Health Records.1 year experience and familiarity with HIPAA rules and regulations.2 years’ experience providing direct customer services.At least 2 years of front-line customer services experience to include responding to internal customer inquiries fac-to-face, by telephone, and in writing.Exceptional oral and written communication skills and the ability to pay attention to detail.Ability to exercise tact, discretion, and initiative.Excellent computer skills and proficiency in the use of various office computers software’s such as Microsoft Outlook, Word, Excel, and Power Point.Well-organized, flexible, proactive, resourceful, and efficient.Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service.Must have a high level of integrity and discretion in handling confidential information and professionalism in dealing with customers and colleagues.Experience with effectively communicating with diverse bilingual/multi-lingual populations.PHYSICAL REQUIREMENTS: Ability to communicate clearly with others. Ability to conduct various screenings on individuals upon entry to CSB facilities. Ability to travel to various CSB sites to attend meetings or preform work duties. Ability to maneuver through multi-floor buildings; bend/stretch; carry up to 25lbs; answer phones; and use keyboard driven equipment. All duties performed with or without reasonable accommodations.SELECTION PROCEDURE: Panel Interview and may include a practical exercise. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.#LI-AP1