Required

• Any combination of education and experience equivalent to graduation from high school or possession of a General Equivalency Diploma (GED) certificate.
• Five (5) years of progressively more responsible computer operation experience, four (4) years of which shall have included specialized experience in computer hardware operation and experience as a help desk or support center technician.
• May be required to work evenings and/or night shifts on a regular or rotating basis, to include weekends and holidays.
• Knowledge of the procedures, techniques, and related software used in the operation of network and peripheral equipment hardware.
• Knowledge of and skill in the use of applicable enterprise technologies, server and network monitoring devices, routers and switches.
• Ability to train and mentor employees.
• Proficiency in the use of technology.
• Ability to communicate effectively, both orally and in writing.

Preferred

• Bachelor's degree in computer science, information technology, or a related field.
• Experience working in a 24/7/365 data center.
• Experience working with CrowdStrike or other industry accepted SIEM tools.
• Experience training technicians with SIEM tools and incident management.
• Knowledge of the field of cybersecurity and the methods of assessing and maintaining computer security.
• Knowledge of common security tools like intrusion detection systems, endpoint detection and response systems such as CrowdStrike, and SIEM software.