Ward Leonard, a Fairbanks Morse Defense Company, is an industry-leading provider of electric motor, generator, control, and service solutions critical to Naval applications for more than 120 years. Located in Thomaston, Connecticut, Ward Leonard has worked hard to build a reputation as being a trusted name in powering the defense industry. This trust within the market is not possible without the continued hard work, commitment, and dedication of our team who respect the importance of what we do and the impact it has on the servicemen and women.
Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense, it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers
Summary
Working closely with our Government and Commercial customers, this role will develop quotes for replacement parts and lead customer communications throughout delivery execution. We are placing key emphasis on providing our customers with rapid responses, expert advice, and delivery performance to maintain the highest level of equipment reliability. This role is central to the success and growth of our business and is an integral part of the sales and support team.
The role requires the ability to support multiple assigned customer accounts and coordinate a cross-functional team to rapidly respond from initial customer inquiry through delivery of parts and repairs. It requires the individual to develop and maintain a broad knowledge WL and systems. A critical aspect of this role is to identify and implement process improvements for the entire team.
Principle Duties and Responsibilities

• Rapidly respond and follow up on customers’ inquiries for component &/or repair quotations, pricing justifications, documentation, and delivery status.
• Coordinate cross-functional collaboration as required (Engineering, Finance, Purchasing, Operations, Quality) to provide customers with a timely quotation.
• Ensure adequate flow down on booked orders to cross functional teams (Engineering, Finance, Purchasing, Operations, Quality) as required for order execution.
• Work closely with Business Segment Directors and Customer Service Manager to proactively plan to improve quotation and delivery lead-times.
• Manage the Return Materials Authorization (RMA) process.
• Work with AM Sales team to actively follow up on open quotes to win business.
• Facilitate customer engagement to support business change requirements or notices.
• Support implementing of lean initiatives to improve process efficiencies.
• Support growth and development of new Team Members.
• Maintain up-to-date customer information within Salesforce and ERP systems.
• Take a lead role in enhancing our customers’ experience including collaboration on future demands and onsite visits.

Qualifications and Educational Requirements

• 5 years of inside and/or outside sales experience within the manufacturing industry
• 2-year degree in a technical or business field, or equivalent experience
• Ability to read and interpret engineering component drawings
• Previous experience working with Channel Partners preferred
• Experience negotiating and interpreting contracts
• Knowledge of government, export, and nuclear regulations
• Familiarity with export shipping and letters of credit
• Excellent technical aptitude, analytical, and detail oriented
• High degree of written and verbal communication, ability to handle multiple projects simultaneously
• Service minded, proactively complete day-to-day tasks with the ability to work independently, and support both internal and external customers and teams
• High level of interpersonal skills in a customer service environment
• This position requires interaction with both internal and external customers, so the ability to communicate effectively across all levels of management, peers, and clients is necessary
• Have a level of project management experience.
• Effectively worked in a matrix environment.
• Experience using Customer Relationship Management Modules in an ERP system
• Position will be located in the United States and requires U.S. citizenship
• Strong MS Office Suite skills
• Understanding of Fairbanks Morse Defense products is a plus
• Travel up to 10%, domestic and international (Fairbanks Morse Defense service centers and customer sites)
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.
Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled