Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

Fair Haven Community Health Care’s (FHCHC) Developmental & Behavioral Pediatrics (DBP) program is a multidisciplinary, dedicated, and dynamic team that evaluates, diagnoses, and coordinates care for children with developmental and behavioral disorders. The DBP Clinical Coordinator serves as the administrative point-person for this program, navigates and schedules patients for visits, and serves as Medical Assistant during the DBP clinic hours. The role is responsible for the overall flow of patients through the DBP program.

Duties and responsibilities

Primary responsibilities include but are not limited to:

• Receive referrals to the DBP program and schedule patients for initial consultations under the guidance of the Director of Behavioral Health Operations.
• Coordinates intake processes for patients entering DBP care.
• Works with DBP clinical staff in quality improvement initiatives.
• Schedules follow-up appointments for patients in the DBP program.
• Manages phone calls, refill requests, and other patient-originating messages to the DBP clinic team.
• During DBP clinical hours, greets patients and families while creating a welcoming environment.
• Listens to and determines patients’ needs in an efficient and friendly manner.
• As needed, performs age-appropriate vital signs and point-of-care testing
• Prepares letters, flyers, and memos that are patient-facing.
• Ensures compliance with current healthcare regulations, medical laws, and ethical standards.
• Maintains competency, as overseen by the Director of Nursing, in medical assistant tasks, such as the acquisition of vital signs, point of care testing.
• Performs other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care.

Qualifications

• High school diploma or GED is required; associates degree preferred.
• Oral and written proficiency in English and Spanish is required.
• A minimum of six months of experience in a medical facility is required.
• The selected candidate will be a medical assistant from an accredited program (diploma) or a certified medical assistant with a minimum of three years of experience.
• The selected candidate must possess administrative, clerical, and computing skills including Microsoft Office, customer service, and excellent organizational communication skills.

Direct Reports

None

OSHA Status

Category I—Increased Risk Position

Potential exposure to hazardous waste and blood borne pathogens, clinical se

Physical requirements

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions. Manual Dexterity Required: Ability to use a keyboard, telephone

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.