THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Stock Bars with designated supplies, ensuring no shortages for guest service. Maintain cleanliness of work areas and equipment according to Hotel specifications. Assist Bartenders and Cocktail Servers.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers, wines and non-alcoholic selections available.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and menus.
• Complete opening and closing side duties.
• Inspect cleanliness and condition of Bar and service areas; rectify any deficiencies.
• Assist Bartender in preparing garnishes and mixes.
• Replenish supplies in Bars throughout shift.
• Restock ice.
• Monitor and maintain cleanliness, sanitation and organization of Bar and service areas.
• Transport soiled wares to dishwashing area.
• Extend courteous salutations when guests leave outlet and invite them to return.
• Clean and sanitize glassware in glass machine/three compartment sink.
• Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Sweep and mop floor behind Bar
• Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts