Assists physicians and nursing staff in the care of patients. Performs various patient care activities, including assisting with patient flow, taking vitals, and other needs as required. Maintains nurses' stations, exam and procedure rooms. Performs various front desk and clerical duties in a medical office including such functions as complete demographic and insurance registration, charge entry, scheduling patients and/or verifying insurance information. Must be fully certified in patient registration. Where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned. Receives and screens telephone calls and visitors in a friendly courteous, professional manner. Takes legible, accurate and complete information. Takes necessary measures to ensure the intended received is notified promptly and provided the necessary information to address the callers’ needs. Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices. Answers telephone lines and triages calls to appropriate physician, nurse practitioner, nurse or department. Maintains inventory and orders supplies.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) preferred
• Medical Assistant certification required
• Completion of an accredited Medical Assistant Program
• Ability to perform all medical assisting responsibilities under state and faculty guidelines
• One to two years medical assisting and medical office experience preferred
• General understanding and application of basic accounting principles
• PC proficiency
• Strong customer service skills
• Accurate data entry skills
• Current knowledge of payer requirements for referrals and pre-authorization
• Knowledge of GE, EPIC or similar computerized billing system
• Medical terminology preferred
• CPR certification is required

ESSENTIAL JOB FUNCTIONS

1. Gathers and documents brief history and chief complaint in the medical record.
2. Follows established guidelines to obtain necessary testing based on the chief complaint prior to the exam. Prepares patient for examination by the health care provider.
3. Performs routine office testing, including but not limited to; phlebotomy, sweat and hydration tests, urinalysis, vision testing, hearing screening, pulmonary function testing, temperature, pulse and blood pressure.
4. Assists provider with procedures and minor surgical procedures.
5. Obtains necessary blood and urine specimens.
6. Administers and documents injections and other medications given.
7. Assists provider with clarification of patient instruction such as, diagnostic test preparation, and medication administration.

Education

• High School-GED or better

Skills

• Self-Motivation
• Positive Attitude
• Time Management
• Team Player
• EPIC
• Customer Service

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity