Hey there!

Factoria Orthodontics is looking to hire a full-time Orthodontic Treatment Coordinator to join our amazing team! Prior orthodontic or dental experience is preferred. We are looking for someone who is outgoing, energetic, and wants to make people's lives truly better. Must enjoy working with others and creating relationships with patients and families.

We like to have fun at Factoria Orthodontics, while still getting the job done. Practice onboarding will be provided.

Check out our website if you would like!

www.FactoriaOrtho.com

JOB RESPONSIBILITY:

The Orthodontic Treatment Coordinator serves as the financial and insurance benefit expert to obtain a high percentage of treatment acceptances from the patients. TC is responsible for following up with patients, after the visit with the doctor, to ensure that all questions, related to planned treatment and corresponding fees, are answered. This support is crucial to the delivery of the Company’s mission of helping children and adults achieve a lifetime of great oral health.

MAJOR DUTIES AND RESPONSIBILITIES:

-Educates patients on oral healthcare of braces, aligners, as well as other orthodontic appliances.

-Presents Orthodontic treatment plans and gives estimates of treatment costs to obtain high treatment acceptance.

-Review and understands the patient’s insurance benefits.

-Performs introductory phone calls for potential new patients and works recall reports.

-Takes diagnostic x-rays, photos, and intra-oral scans as needed.

-Delivers quality and compassionate care to every patient.

-Explains, promotes and adheres to the Company’s payment policies and procedures.

-Solicits referrals from patients’- pre/post treatment.

-occasionally visits referring dental offices to deliver gifts and talk with the staff for inter-office comradery

-Accurately charts and documents all notes pertaining to the patient during the exam and treatment set forth by the Company guidelines.

-Follows all administrative procedures and policies to ensure consistent standards.

-Attends and participates in all office meetings, continuing education events and daily huddles.

-Contact patients/guarantors the day prior or the day of the appointment regarding fees due and confirmation of the appointment.

-Assist front office coordinator(s) as needed.

-Complies with all of the laws and regulations, including HIPAA, OSHA, etc.

-Assist the Orthodontic Front Office Coordinator as needed.

-Other duties as assigned.

EDUCATION AND EXPERIENCE

-A minimum of a high school degree or equivalent is required.

-Associates degree in Business or equivalent is preferred.

- is preferred but not required.

-Experience working in a professional, medical, or dental environment with direct customer service is desired for at least three (3) years.

-X-ray certification is preferred, but may obtained through the Company.

SPECIFIC SKILLS

-Strong interpersonal and relationship building skills, ability to establish and maintain positive working relationships.

-Strong customer service skills and ability to communicate with a pleasant demeanor at all times.

-Effective written and verbal communication skills with all levels of employees and public

-Excellent organizational skills; strong attention to detail, ability to multitask and perform job duties in a timely manner.

-Strong computer skills, Word and Excel a must, and ability to learn new programs as needed.

-High degree of initiative, accountability and independent judgment.

PAY AND BENEFITS

Factoria Orthodontics offers a very competitive compensation package, benefits that truly reward going above expectations), and great working environment.

Pay: $26-$35 per hour, based on candidate’s experience and skills.

In addition to the hourly pay, we also provide:

Monthly Bonus based on starts and same day starts

Health Insurance

401k with matching

Paid Time Off

Paid Holidays

Sick Leave

Monday-Thursday workweek, with potential for working at home on Fridays and making calls if desired

READY TO APPLY?

Please apply with your resume, 2 professional references, and a brief cover letter explaining why you would be a great addition to our team as well as why you are interested in the orthodontic field. We look forward to hearing from you!

Job Type: Full-time

Pay: $26.00 - $35.00 per hour

Expected hours: 35 per week

Benefits:

• large bonus incentive structure
• 401(k)
• 401(k) matching
• Employee discount for orthodontic treatment
• Free parking
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave

Job Type: Full-time

Pay: $26.00 - $35.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Uniform allowance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Dental terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

License/Certification:

• Registered Dental Assistant (Preferred)

Ability to Commute:

• Bellevue, WA 98006 (Required)

Ability to Relocate:

• Bellevue, WA 98006: Relocate before starting work (Required)

Work Location: In person