Serve as the first point of contact for staff seeking technical assistance over the phone, email, or ticket system, perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions, determine the best solution based on the issue and details provided by staff, walk the staff through the problem-solving process, direct unresolved issues to the next level of support personnel, record events and problems and their resolution in logs, follow up and update staff status and information, pass on any feedback or suggestions by staff to the appropriate internal team, document IT systems and procedures, identify and suggest possible improvements on procedures, prepare purchase requisitions, perform regular security audits, provision and deprovision users, track and record IT inventory, other duties as assigned.

Requirements: Associates Degree
This is a 12-month position

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• El Dorado, AR 71730: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person