Description

As a Fact & Fiction Account Supervisor, you are the heartbeat behind the day-to-day success of the agency. You’re able to lead, oversee, manage and implement client strategy, projects and deadlines while building productive and positive working relationships with clients and agency staff. You can motivate a team, collaborate with clients and always find a way to advocate what’s best for the business and the work. Ultimately, you’re the go-to person for your clients and the creative team, building those relationships and owning the outcomes. And most importantly, you take incredible pride in the collective impact we make for our clients. 

Fact & Fiction is a strategically led creative content shop that builds brands people care about and makes content worth paying attention to!

 
Are you brave, organized and passionate in everything you do? Do you have a rare combination of energy, idealism and pragmatism, and you love to help others? Then, keep on reading!

Day in the Life

• Lead day-to-day operations and communications for Fact & Fiction’s agency projects, fostering relationships directly with clients and our agency team.
• Foster relationships directly with senior-level clients and F&F leadership.
• Operate with excellence in a fast-paced environment and be comfortable making decisions.
• Identify and understand a client’s business needs, industry and competition and care about them as if they were your own.
• Elevate your thinking above the day-to-day minutiae to ensure we are leading the clients to a path of success and not merely executing the task at hand.
• Champion and facilitate collaboration across disciplines within Fact & Fiction.
• Be intimately involved in all aspects of projects in order to remain a “step ahead” of the client and help ensure delivery of work that is on-brief, on-schedule and on-budget.
• Lead client meetings including presentations and weekly status meetings.
• Ensure clear and comprehensive communication, including capturing meeting notes which are distributed to clients and agency partners as appropriate.
• Draft scope documents upon client ask and identify proactive agency growth opportunities.
• Work with your manager to prepare billing and monthly financial projections.
• Initiate projects within Fact & Fiction and ensure that briefs, tasks and direction to the agency team is sufficiently detailed and clear.
• Assist in the development of brand strategy by leading planning discussions and participating in background research gathering.
• Meet regularly with key clients to build relationships and a deep understanding of their business.
• Foster growth and provide guidance among direct reports on the account team.
• Partner with senior creative team members to strategically drive and sell through great work.

Requirements

Here's what you need to get our attention:

• Bachelor's Degree in Business, Advertising, Communication or equivalent work experience.
• 6 years experience in advertising, bonus points for content experience.
• Ability to travel (up to 10%).

Here's what will make us call you for sure:

• Strong organizational and project management skills.
• Experience working closely with creative and production resources.
• Exceptional work ethic and desire to get it done.
• Ability to identify opportunities for growth and incremental needs for clients.
• Positive and problem-solving demeanor.
• Superior communication skills.
• Solid presentation skills, both internally and client-facing.
• Desire and courage to have a strong (outcome based) POV.
• Collaborative nature, but ability to work independently and meet deadlines without handholding.
• Ability to take and give constructive criticism.
• Great team player and relationship builder; earns the confidence of others.
• Eagerness to mentor junior team members.

And if we haven't convinced you yet, here is why you'll want to be part of our team:

We aren't just in the most beautiful city in the world (in our humble opinion), but a place where fun isn’t a 4-letter word:

• Safe workspace and remote options for the current situation.
• Free on-site parking.
• Dogs are welcome!
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan and hourly employees receive a standard 15 days of PTO, with increasing accruals the longer they stay with us.
• Generous holidays including a reduced schedule between Christmas and New Years.
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums!
• Access to Flexible Spending Accounts Plan.
• Matching traditional and Roth 401k.
• Employee Assistance Program.
• Supplemental leave: self-care and family first!
• 4 week paid sabbatical after 10 years of service.
• Life Insurance.
• Travel Assistance and more!
• A killer culture with team members who have your back!

Base Salary: $75-$95k DOE

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here. Fact and Fiction LLC is a progressive and open-minded meritocracy. If you're smart and good at what you do, come as you are.