Position Overview :

This position is primarily responsible for the mailing preparation of all outgoing customer correspondence generated by Computer Operations, internal departments and branches sent via USPS or special delivery courier according to established postal standards, internal established policies, procedures and SLA's.

Primary Responsibilities :

Operates high speed inserting equipment and digital mailing system to process all customer products received from Computer Operations, departments and branches.

Preps, balances to expected totals, quality checks and prepares for reentry into the USPS via pickup from USPS or mail house vendor.

Creates return log, researches to resolve undeliverable mail returned daily and undeliverable statements created and sends emails to owner branch or returns piece to originator and / or department.

Through automated shipping / tracking system, logs daily outgoing certified mail and interdepartmental packages. Monitors Mail Center and Mailroom Error notification mailbox and answers email.

Addresses incoming FEDEX questions or processing issues via phone, email or Teamviewer software. Performs charge back reporting for postage.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.

N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Minimum Education : High School or GED

High School or GED

Minimum Years Experience :

Special Skills :

Ability to work and multi-task in a fast paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

Excellent customer service skills

Excellent communication skills, both written and verbal

Detail-oriented

Ability to use mail processing machinery. Familiarity with general mailing requirements.

Special Licenses and Certificates :

N / A

Physical Requirements :

Frequent climbing (stairs, ladders)

Last updated : 2024-04-29