Position Overview :

This position is primarily responsible identifying regulatory compliant residential mortgage loans with a focus on LMI borrowers and CRA census tract areas.

The incumbent is responsible for building and maintaining strong long-term relationships with Bank branches, Realtors, builders, minority trade groups, community / faith-basedgroups and local housing / counseling agencies.

The incumbent counsels customers on solutions to their lending needs, provides excellent customer service, supports all key channel initiatives, conducts sales activities and achieves community service / production goals.

Primary Responsibilities :

Maintains active involvement in community-based groups, local housing agencies and community partners, NAHREP, NAREB and AREAA, non-profit organizations, community development corps and neighborhood revitalization entities.

Identifies community programs, such as DPAPS, grants, bonds, Forgivable 2nd Mortgages, etc.Submits programs to Mortgage Operations for approval.

Builds relationships with internal and external referral sources in Core CRA markets through key sales strategies and activities to achieve expected CRA performance goals.

Serves as a liaison to all lines of business partners through attending meetings. Promotes referrals utilizing the FNB Customer Onboarding Process.

Partners with mortgage loan officers for LMI and MMCT lending.

Conducts and coordinates Homebuyer Workshops (virtual and in person), Financial Literacy Seminars and other related education programs acting as the subject matter expert for the corporation.

Counsels customers on lending options with FNB to meet their needs. Actively manages customer opportunities and directs loan opportunities to the Centralized Sales MBR partner.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.

N.B. Corporation’s risk management program.

Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position :

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position :

Skills Required to Perform the Primary Responsibilities of this Position :

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

MS PowerPoint - Basic Level

BS or BA degree preferred.

Experience with Easylender, Uni-form and Genesis.

Licensures / Certifications Required to Perform the Primary Responsibilities of this Position :

Valid Drivers License

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work :

Frequent driving (car, van, truck)

Last updated : 2024-02-24