Eye Physicians of Southwest Virginia, a multi-office ophthalmic and optometric practice located in Southwest Virginia, currently has a position opening in our Abingdon, VA office for a front office receptionist. The candidate must be detail oriented, self-motivated, caring, organized and hard working, with excellent interpersonal and computer skills. Must have knowledge and/or experience with:

Qualifications:

• Excellent phone skills.
• Minimum of a High School diploma or equivalent.
• Experience in a medical office.
• Experience in an ophthalmic and optometric practice is highly preferred.

RESPONSIBILITIES:

1. Data Entry and Chart Administration

• Schedules, reschedules, and cancels appointments as necessary.
• Files reports and charts.
• Insurance Processing: recording primary and secondary, special requirements, filing claims, etc.
• Electronic Medical Records and scheduling systems.
• Word processing, dictation, document scanning.
• Diagnosis codes and CPT codes.

2. Telephone and Greeting

• Handling patient requests and questions, both on the phone and in person.
• Answers telephone calls promptly.
• Addresses the caller’s concern.
• Directs all calls to appropriate personnel.
• Identifies emergency calls and schedules appropriately.
• Updates patient recalls as necessary.
• Performs all front desk duties daily.

3. Consistent Patient Follow-Up

• Keeps an active cancellation list and uses it as necessary.
• Confirms all appointments.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person