Overview

Exxpress Tire, a growing and thriving local tire wholesaler, has an opening for a Customer Service/Operations Support Associate to work as part of a professional sales team. As a Customer Service/Operations Support Associate, your primary responsibilities are ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing the sales and productivity goals set forth by the Wholesale Operations Sales Manager. The chosen candidate would report to the Assistant Manager.

Pay: $19.50 - $23.40 / hour earning potential (including variable monthly bonuses.) 

Straight hourly rate of $15.00 - $18.00 / hour

Shift: Monday - Friday 8 a.m. - 5 p.m.

Rotating Saturday shifts of 8 a.m. - 12 p.m. every third Saturday is required

Dress Code: Business casual

Benefits:

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Supplemental Benefits (Accident & Critical Illness)
• Paid Vacations 
• Earned Paid Sick Time
• Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day)
• Employee Discount Program off Tires & Automotive Services

Responsibilities

• Answering incoming phone calls
• Tracking expected deliveries for dealers
• Accepting, verifying, and processing cash and credit card payments
• Outbound call campaigns to new and existing clients
• Continue to grow your knowledge of product and manufacturer' associate dealer programs
• Assist in communicating program progress to associate dealers
• Maintain, reinforce, and contribute to a positive goal-oriented work environment
• Demonstrate fair, and consistent behavior
• Protect the company brand equity, reputation, and assets

Qualifications

• Knowledge of Microsoft applications (Word, Excel, and PowerPoint)
• Retail/Wholesale sales experience preferred
• Prior call center experience is considered a plus
• Good communication skills
• Ability to handle a high volume of incoming calls
• Ability to work both independently and within a team
• Ability to problem solve
• Ability to sit for extended periods
• Applicable communication skills with both internal and external entities
• Automotive experience is considered a plus
• Ability to lift up to 50 lbs.
• Possess a valid driver's license

About Us:

Exxpress Tire, is a wholesale tire distributor with six distribution centers in Buffalo, NY; Rochester, NY; Syracuse, NY; Jamestown, NY, Erie, PA; and Pittsburgh, PA. Exxpress Tire has been in business since 1993 and employs more than 200 team members. Our culture revolves around our people. We value team members who demonstrate the highest integrity, are willing to accept responsibility and ask for more, and who are committed to the success of our business and their personal career development.

*Exxpress Tire participates in the Work Opportunity Tax Credit Program