The Sales Support Coordinator is responsible for delivering an exceptional customer experience by ensuring accurate and timely placement of sales orders, forecasts, item set-ups, and other day-to-day sales operational duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Assists in the sales support of assigned accounts, while executing various duties assigned by Sales Support Manager.
• Manages order book for the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Processes order confirmations and provide proforma invoices. 
• Supports customer program sheet creation and ensure accurate pricing in ERP system through price groups.
• Assists Sales Support Manager with Item Set Ups in retailer portals. 
• Enters and processes RMAs, credit rebills and memos. 
• Facilitates new customer onboarding and updates to existing customer cards. 
• Manage order information flow between ERP and customer portals, identify and resolve errors.
• Monitor forecast management report and resolve price group variances.

QUALIFICATIONS/SKILLS

• Bachelor’s degree
• Minimum of 2 years’ experience in Customer/Dealer Service. Preferably in a consumer product, retail or dealer-based environment. 
• Marketing & Sales experience desirable.
• Must be able to function effectively in a team environment and earn the respect of team members through actions and contributions. 
• Team player, team leader as needed.
• Leads, drives, and builds excitement, energy, and consensus among cross-functional groups.
• Proven record of setting high expectations and achieving commitments.
• Track record as a top performer; earns the respect of customers and peers.
• Works in the best interests of all - within and across functions, levels. When something is broken, regardless of responsibility, takes the action needed to fix it.
• Does what can and should be done right now as quickly and effectively as possible.
• Takes reasonable and well thought through risks. If mistakes occur initially, learns from them to increase future success. Takes initiative and isn’t afraid to take untested or new approached and actions.
• Organized and focused, able to clearly communicate goals and plans within Exxel Outdoors and with customers.
• Strategic thinker: understands how to delegate tactical projects to develop long term objectives.
• Excellent organizational skills.
• Strong attention to detail.
• Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders.
• Strong independent problem-solving skills.
• Strong presentation skills.
• Strong product knowledge.
• Basic understanding of Exxel Outdoors and Customer P&L’s Desirable.
• Good oral and written communication skills.
• Must be proficient in Excel. Understanding of MS NAV/MS Business Central a plus. 

BUDGET QUALIFICATIONS

None
SUPERVISORY RESPONSIBILITIES

None

CERTFICATIONS (If applicable)

None

WORK ENVIRONMENT

A collaborative, open space work environment located on the second floor of the 40,000 sq. foot facility located in Broomfield, Colorado. Team members share a common desk area. The Sales Support area is faces west and looks out on open space and the Flatirons. Broomfield corporate facility which houses a workout facility, multiple quiet telephone booths and a large employee breakroom for the employee’s use.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER DUTIES AS ASSIGNED

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. 

Exxel Outdoors offers 3 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse and family, critical illness, short-term disability, and pet Insurance. Additionally, we offer an open work environment with a workout facility for employee use, telephone booths for privacy, and an expansive employee breakroom with an awesome view of the Flatirons. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year every employee receives a $200 allowance to buy any company product, plus you still can get the discount on any items purchased. In our corporate office, employees can bring dogs to work 2 days a week, and after 90 days have option for one work from home day, 4 10-hour days, or 9 9-hour days dependent on role in the organization. Exxel offers a minimum of 80.0 hours vacation, and 7 days sick to all Full-time employees, prorated for Part-time employees, and when during the year an employee begins with the company. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary range for the Sales Support Coordinator position is $22.00-$23.00 hourly based on education and prior experience.

This is a non-management position
This is a full time position