Extra Duty Solutions is looking for an Account Coordinator. The position available is Monday-Friday 6AM-2PM or 3PM-11PM. This position will require working one weekend every eight weeks, along with one holiday per year. You will receive two days off (of your choosing) the week of your assigned weekend.

About Us:

Extra Duty Solutions offers a competitive benefits package including three weeks PTO/sick time, paid holidays, health, dental, vision insurance, and matching 401k. We are a fast-growing company that offers high growth and career advancements.

If you do not take the Attention to Detail test, you will not be considered for this role.

Job responsibilities of an Account Coordinator include:

Interacting with clients who want to hire extra duty police officers. Interactions could entail account/ billing questions, specific detail questions/issues, or a variety of related issues.

• Engaging with our scheduling software to schedule the requested security details.
• Engaging with police officers and police department command staff via email/phone: answering questions, problem solving, etc.
• Following-up with customers to ensure they are happy with service levels and are paying their invoices.

You should have this type of background:

• You need to be very, very organized. You'll be hit with a number of different calls and emails from different police departments throughout the day - so you'll need to be able to keep track of those interactions and make sure nothing slips through the cracks.
• You need to have a professional presence on the phone.
• Basic computer skills. Working knowledge of MS Office and the ability to use basic software packages.
• Interest or experience in law enforcement is a plus as is prior experience managing people and accounts

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• Are you okay with working in office? The position is in office.
• Which shift interests you? 6am-2pm, 3pm-11pm or both?

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Huntersville, NC 28078 (Required)

Ability to Relocate:

• Huntersville, NC 28078: Relocate before starting work (Required)

Work Location: In person