Responsibilities:

• Develops, implements and oversees fraud strategies and initiatives that protect Georgia United’s members, team members and assets.
• Provides leadership to department personnel through effective objective setting, cultivates a collaborative culture, promotes professional development, ensures effective communication and fosters a positive work environment.
• Proactively monitors and analyses fraud trends impacting the credit union, its members and the financial services industry, and defines a governance framework to minimize risk to the credit union.
• Conducts in-depth investigations on complex fraud cases derived from escalated fraud alerts, and other various sources, branch personnel or law enforcement. Documents all investigative activities and prepares written reports of findings.
• Collaborates with internal and external stakeholders to assess fraud risks and develop and manage mitigation strategies appropriate to the organization’s risk tolerance.
• Reports trends and results of mitigation strategies to management and prepares recommendations aimed at controlling and reducing fraud loss to the credit union. Performs fraud risk assessments on both function and processes existing within the organization.
• Develops best practices and processes for fraud scoring rules and other business improvements based on assessment results to mitigate fraud activity and risk to the organization.
• Establishes valid fraud alert parameters, adequate testing, and development of improved processes and procedures to reduce losses to members who are victims of fraud.
• Prepares and conducts fraud awareness training for team members to address fraud trends.
• Prepares adhoc data, reporting and analytics to detect fraud and clearly depict risk.
• Attends required meetings, services as a liaison for all external audit and regulatory agencies related to Fraud topics.
• Stays informed of industry Fraud trends, events, and ensures timely dissemination of information.
• Leverages tools and automation for improved efficiencies.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

Georgia United participates in E-Verify.