Assists the Hotel Manager in managing the property operations on a day-to-day basis, to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Safe WATCH, Making it Right and Stop the Leaks). Resolves guest and employee issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assumes the Hotel Manager's responsibilities when required. Assures 100% guest satisfaction.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
• Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Safe WATCH and Stop the Leaks)
• Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
• Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors.
• Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates.
• Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM, District Manager or Corporate Guest Service Manager.
• Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities.
• This includes serving as a team lead to all other hourly staff members in the performance of daily work activities.
• Trains employees on Company standards and job performance expectations when the Hotel Manager is not available.
• Upholds and Enforces ESH standards and policy compliance at the hotel level.

OTHER DUTIES

• Assists with all sales related activities to increase occupancy.
• Supports the Hotel Manager by seeking out potential business in local market.
• Makes sales calls and participates in telemarketing activities.
• Provides other relief or back-up duties at the hotel including front desk coverage as per Company standards, housekeeping, and other duties to ensure optimum operation of the hotel.
• Inspects guest rooms.
• Performs duties in all departments when needed.
• Actively reviews and monitors Social Media websites.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person